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Defective NeoPixel 1/4 Ring
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Defective NeoPixel 1/4 Ring

by Jchaager on Mon Feb 11, 2019 2:52 pm

I ordered a set of 4 of the 1/4 NeoPixel rings (PID: 1768) on January 22nd for a project. When I was wiring up the project this evening, I discovered that one of the ring pieces has a bad LED in it. The LED only works if I put my finger on it, and the rest of the LEDs in the ring will not light up correctly unless I do this. Without this preassure, the remaining LEDs simply keep whatever previous value they had been set to.

Can I get a replacement for the defective part?

Jchaager
 
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Joined: Wed Dec 05, 2018 7:00 pm

Re: Defective NeoPixel 1/4 Ring

by adafruit_support_carter on Mon Feb 11, 2019 2:55 pm

Let's replace it. Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a new segment (PID 1768).

adafruit_support_carter
 
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Please be positive and constructive with your questions and comments.