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10.1 Display problem
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10.1 Display problem

by mediart2 on Tue Feb 12, 2019 10:08 pm

Purchased a 10.1" 1280x800 display, order no 1954369. It worked for about 10 minutes then had a problem on the left side of the screen, see photos attached. Using a 12 volt power supply purchased from Addafruit with the display, feeding it with a BrightSign media player via HDMI. Would like to exchange the display for a new one.
Thanks
Peter Kirby
Attachments
_1066517.jpg
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mediart2
 
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Re: 10.1 Display problem

by franklin97355 on Tue Feb 12, 2019 10:15 pm

Can you post pictures of the connections between the board and the display?

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Re: 10.1 Display problem

by mediart2 on Wed Feb 13, 2019 5:00 pm

Here are pictures of the board and of the display.
Attachments
_1066519.jpg
_1066519.jpg (231.56 KiB) Viewed 91 times
_1066520.jpg
_1066520.jpg (196.34 KiB) Viewed 91 times

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Re: 10.1 Display problem

by mediart2 on Fri Feb 15, 2019 1:11 pm

Any progress on this problem? Reset all the connectors and no change. Running a white screen from the media player so you can see the problem.

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Re: 10.1 Display problem

by franklin97355 on Fri Feb 15, 2019 2:19 pm

Have you tried any other input source?

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Re: 10.1 Display problem

by mediart2 on Fri Feb 15, 2019 3:44 pm

Composite in shows the same lines on the right. THink it is a bad screen.

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Re: 10.1 Display problem

by mediart2 on Fri Feb 15, 2019 3:51 pm

Here is a picture of the screen
Attachments
IMG_6415.jpg
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Re: 10.1 Display problem

by franklin97355 on Sat Feb 16, 2019 2:50 pm

OK, Please contact support@adafruit.com with a link to this topic and they will get you a replacement.

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Please be positive and constructive with your questions and comments.