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Display 2260 not working
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Display 2260 not working

by Beerjet on Wed Jul 03, 2019 4:44 am

Hello,

some days ago we bought 16pcs of displays (Product ID: 2260).
Unfortunately all of these displays, except one, cause a bluescreen to our computer as soon as we connect them. (images attached (i have also made a video but i cannot upload here ))
Now we are very in trouble because we have to deliver our product where these displays are installed.
Please let me know as soon as possible what we can do to get working displays and we can continue production.

We have bought about 170 display in the last few years and there were no major problems and so we hope about your support.

thank you very much!

Ernst
Attachments
bluescreen.PNG
a few seconds after HDMI connection
bluescreen.PNG (656.92 KiB) Viewed 352 times
1.PNG
before HDMI connection
1.PNG (758.46 KiB) Viewed 352 times

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Re: Display 2260 not working

by adafruit_support_carter on Tue Jul 09, 2019 4:01 pm

Is the problem specific to the one laptop shown in the photos?

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Re: Display 2260 not working

by Beerjet on Wed Jul 10, 2019 2:37 am

Hi,

thank you for your answer.

We tested on a other PC and there was no bluescreen but also no image on the displays (also no blue LED on the display)

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Re: Display 2260 not working

by adafruit_support_carter on Wed Jul 10, 2019 12:27 pm

Is the touch overlay aspect responding at all? The PC should just act like you've plugged in a mouse.

blue LED = the "VIDEO GOOD" LED?

And the 1 that seems to work shows the output OK on this other PC?

One quick thing to check - the ribbon cable on the back. Make sure it's fully seated and the black plastic retainers are pushed in.
ribbon.jpg
ribbon.jpg (16.39 KiB) Viewed 279 times

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Re: Display 2260 not working

by Beerjet on Thu Jul 11, 2019 4:19 am

Hello,

yes the touch is working (i can see the mouse moving on the second monitor)

"blue LED = the "VIDEO GOOD" LED?" - exactly

Yes the on which is working well, so the "blue LED" and the touch, is working as it should be and of course at both PCs. We also tried some other displays from an earlier order - also working normally.

The ribbon cable seems to be ok


thanks
Attachments
WhatsApp Image 2019-07-11 at 10.14.16.jpeg
ribbon cable
WhatsApp Image 2019-07-11 at 10.14.16.jpeg (258.68 KiB) Viewed 268 times

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Re: Display 2260 not working

by adafruit2 on Fri Jul 12, 2019 4:00 pm

hiya where did you order them from?

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Re: Display 2260 not working

by Beerjet on Thu Jul 18, 2019 3:39 am

Hi,

normal here in the shop, as always.

greetings
Ernst

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Re: Display 2260 not working

by adafruit2 on Sat Jul 20, 2019 12:33 pm

ok thanks, lets replace them - pleaes email support@adafruit and request an RMA "FORPHIL" to return these and get new ones!

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Re: Display 2260 not working

by Beerjet on Tue Aug 13, 2019 11:24 am

Hi, it's me again ;)


at first thank you very much for replacing the displays.

Now a have a very strang issue again:
As i mentioned before we got the displays replaced and i started to test if they are working today. Unfotunatley again none of the 15 displays are working. Exactly the same problem which we also had with the other ones - no video signal (original post).
The very strange thing in this case is, that shortly after i opened the original problem post ("Display 2260 not working") i ordered 15pcs new displays because we didn't have enough time to wait that we propably get the displays replaced or not. And this displays, which we ordered seperately, were working - all of them!

please let me know what we can do in this case?!
maybe there is a problem with a whole charge?

now we are again in big trouble and we really hope for your fast support.


kind regards
Ernst

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Re: Display 2260 not working

by adafruit2 on Wed Aug 14, 2019 3:16 pm

beer, yep please email support@adafruit to RMA & replace them, we have working ones in stock now :)

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Re: Display 2260 not working

by Beerjet on Mon Aug 19, 2019 9:09 am

alright.
thank you very much!

i just placed the replacement order. Hopefully these new displays are going to work now.

thanks!

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Re: Display 2260 not working

by adafruit2 on Mon Aug 19, 2019 12:02 pm

they will :)

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Re: Display 2260 not working

by Beerjet on Tue Sep 10, 2019 1:57 am

Thank you very much!
All of them are working now perfectly :)

cheers!

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Re: Display 2260 not working

by Beerjet on Thu Sep 12, 2019 4:11 am

do you have an idea what the problem could be?
i don't want to run in this problem again.

let me know if you find out something concerning to this problem.

thank you very much!

cheers

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Re: Display 2260 not working

by adafruit2 on Sun Sep 15, 2019 7:50 pm

the person who was doing the programming skipped the program step, the testing step sometimes works even if the programming isnt done (because EDID's are cached) we're trying to figure out a way to avoid this

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Please be positive and constructive with your questions and comments.