0

DOA - 2.2" Adafruit TFT Screen
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

DOA - 2.2" Adafruit TFT Screen

by beaconmedia on Mon Jul 15, 2019 1:20 pm

I ordered 2 Adafruit 2.2" screens. One of them works perfectly as intended, but the other one doesn't. It just shows a white screen and won't display anything. I checked the solder joints, everything is fine and the second screen confirms that there is no issue with my circuit. Can I setup a return to swap it out?

beaconmedia
 
Posts: 3
Joined: Mon Jun 10, 2019 3:16 pm

Re: DOA - 2.2" Adafruit TFT Screen

by adafruit_support_carter on Mon Jul 15, 2019 2:11 pm

Can you post a photo of the problematic display showing how everything is connected.

adafruit_support_carter
 
Posts: 12976
Joined: Tue Nov 29, 2016 2:45 pm

Re: DOA - 2.2" Adafruit TFT Screen

by beaconmedia on Wed Aug 21, 2019 4:28 pm

Not really. It's mounted directly onto a PCB carrier that I designed for it. It works perfectly on 3 other screens that I have (same model). I know it's a broken screen, not a problem with the wiring. Can you please just take this unit back or refund me?

Thanks
Kris

beaconmedia
 
Posts: 3
Joined: Mon Jun 10, 2019 3:16 pm

Re: DOA - 2.2" Adafruit TFT Screen

by adafruit_support_carter on Thu Aug 22, 2019 1:05 pm

Did you test the screen prior to installing in your custom hardware?

adafruit_support_carter
 
Posts: 12976
Joined: Tue Nov 29, 2016 2:45 pm

Re: DOA - 2.2" Adafruit TFT Screen

by beaconmedia on Fri Sep 20, 2019 12:36 am

Yes. It is not 'installed' or soldered in any hardware, it's just press in headers when I put it in a header that I know works (because the other same screens work fine it) it just shows white.

I have to say, I love Adafruit but come on guys, this forum style setup to handle a return is ridiculous. It's hard to justify buying things from you guys when your competitors have the easiest return policies in the world. I understand that 1-2% of the population will abuse the return policy but overall I think it would serve you guys well. Hope you can consider this or pass this along to someone who might be able to.

beaconmedia
 
Posts: 3
Joined: Mon Jun 10, 2019 3:16 pm

Please be positive and constructive with your questions and comments.