0

Adalight strip problem
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Adalight strip problem

by katiequinn on Thu Aug 08, 2019 11:35 pm

Hi,

I received an Adalight Pack from B-Electronix last week, unfortunately I have found that there is a fault on 2 LED's in the strand, one LED flickers green intermittently and the other stays green constantly.

I have checked it is not anything to do with my wiring, and also checked it with another Adalight LED Strip I received from Alpha Crucis last week which is working fine & as it should.

Is it possible I can return it back to you to exchange for a another working light strip?

katiequinn
 
Posts: 1
Joined: Thu Aug 08, 2019 11:34 pm

Re: Adalight strip problem

by adafruit_support_mike on Sun Aug 11, 2019 2:57 pm

Yep, that sounds like a component failure.

Contact the vendor and let them know we’ve approved a replacement. You can use a link to this thread as confirmation, and they can use it to settle up with our business team behind the scenes.

adafruit_support_mike
 
Posts: 59716
Joined: Thu Feb 11, 2010 2:51 pm

Please be positive and constructive with your questions and comments.