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Display 2260 broken on delivery
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Display 2260 broken on delivery

by elf98 on Tue Sep 03, 2019 4:42 am

Hello,

One of the touch panels 2260 we bought from you seems to be defective.

When we plug it in, it is completely black. The touch function works, but the display never lights up at all.

How do we proceed?

Best regards,
Anna, m.nu

elf98
 
Posts: 35
Joined: Mon May 11, 2015 6:35 am

Re: Display 2260 broken on delivery

by adafruit_support_carter on Tue Sep 03, 2019 8:42 pm

What are you using as a video source?

Can you post a photo of both sides of the display so we can look for any hardware issue.

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Re: Display 2260 broken on delivery

by elf98 on Wed Sep 04, 2019 4:33 am

We have tried a few different setups: an ordinary laptop running Windows and a computer with a USB graphics card. The display is not detected by the computers at all.

Pictures are included.

Best regards,
Anna, m.nu
Attachments
2260_front.jpg
2260_front.jpg (245.55 KiB) Viewed 76 times
2260_back.jpg
2260_back.jpg (305.99 KiB) Viewed 76 times

elf98
 
Posts: 35
Joined: Mon May 11, 2015 6:35 am

Re: Display 2260 broken on delivery

by adafruit_support_carter on Wed Sep 04, 2019 10:59 am

Thanks. That all looks generally OK. You say "one panel" has issues - did you buy more than one? Also, where did you buy these from?

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Re: Display 2260 broken on delivery

by elf98 on Thu Sep 05, 2019 3:20 am

We bought them from you. In total we have bought around 30 ones over the years.

Best regards,
Anna, m.nu

elf98
 
Posts: 35
Joined: Mon May 11, 2015 6:35 am

Re: Display 2260 broken on delivery

by adafruit_support_carter on Thu Sep 05, 2019 1:01 pm

OK, let's replace it. If possible, we'd like that one back - are you in the US?

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Re: Display 2260 broken on delivery

by elf98 on Fri Sep 06, 2019 6:08 am

Ok, that sounds good.

No, we are in Sweden. Can you provide us with a bill of lading?

Best regards,
Anna, m.nu

elf98
 
Posts: 35
Joined: Mon May 11, 2015 6:35 am

Re: Display 2260 broken on delivery

by adafruit_support_carter on Mon Sep 09, 2019 12:20 pm

OK, we can only do returns within the US. So let's just replace your display.

Send an email to support@adafruit.com with a link to this thread and they can help get you a replacement.

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Re: Display 2260 broken on delivery

by elf98 on Tue Sep 10, 2019 3:35 am

Ok, thank you!

Best regards,
Anna, m.nu

elf98
 
Posts: 35
Joined: Mon May 11, 2015 6:35 am

Please be positive and constructive with your questions and comments.