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Battery not charging
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Please be positive and constructive with your questions and comments.

Battery not charging

by Theredmanfamily on Thu Oct 01, 2020 10:16 am

Here is my setup.

ItsyBitsy M4 with lipoly backpack. (With on/off switch added)
Adafruit 3.4v 500mah lipo
adafruit 1.14” display

Here is my issue.

-I have the Lipo battery plugged into the backpack on the itsybitsy and it is dead.
-I plug the USB into a laptop or the wall to charge.
-The display gets power and turns on (wether the switch is on or off)
-After being plugged in for an hour or so and usb is unplugged the battery is not charged.

????

FYSA.... I’ve made about 100 of these and only a few have had this issue.

Theredmanfamily
 
Posts: 10
Joined: Mon Apr 13, 2020 4:35 pm

Re: Battery not charging

by franklin97355 on Thu Oct 01, 2020 11:03 am

By dead whatdo you mean? what does it read with a meter?

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Re: Battery not charging

by Theredmanfamily on Thu Oct 01, 2020 11:49 am

I don’t know. What I mean is that the itsy/display will not power on.

Theredmanfamily
 
Posts: 10
Joined: Mon Apr 13, 2020 4:35 pm

Re: Battery not charging

by Theredmanfamily on Thu Oct 01, 2020 1:30 pm

Oh and it is adafruit 3.7v 2000mah battery. Sorry.

Theredmanfamily
 
Posts: 10
Joined: Mon Apr 13, 2020 4:35 pm

Re: Battery not charging

by Theredmanfamily on Thu Oct 01, 2020 3:44 pm

Why would it turn the display on while charging?

Theredmanfamily
 
Posts: 10
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Re: Battery not charging

by Theredmanfamily on Tue Oct 06, 2020 6:48 am

HELLO?? Customer Service?

Theredmanfamily
 
Posts: 10
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Re: Battery not charging

by Theredmanfamily on Mon Oct 12, 2020 7:25 am

This is customer tech support? I have to post questions and wait weeks between responses??!! This is ridiculous that we can’t call for support and customer service or even to get refunds. SCAM!

Theredmanfamily
 
Posts: 10
Joined: Mon Apr 13, 2020 4:35 pm

Re: Battery not charging

by adafruit_support on Mon Oct 12, 2020 1:53 pm

we can assist you here, or you can email support@adafruit.com and we can refund this portion of the order and we'll ask you to seek other suppliers.

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Please be positive and constructive with your questions and comments.