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DOA LED sidestripe
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DOA LED sidestripe

by rwerner on Tue Nov 10, 2020 4:12 pm

Order Confirmation No: 2397481-0340248464
One strip worked the other was dead.

Thanks

Robert

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Re: DOA LED sidestripe

by adafruit_support_carter on Tue Nov 10, 2020 7:52 pm

Please post a photo of your setup showing how the strips are being used.

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Re: DOA LED sidestripe

by rwerner on Thu Nov 12, 2020 8:43 pm

IMG_8725.jpeg
Here it is
IMG_8725.jpeg (122.37 KiB) Viewed 57 times

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Re: DOA LED sidestripe

by adafruit_support_carter on Sat Nov 14, 2020 12:48 pm

That could be connection related. Make sure you are on the input side of the strip. Can you use a breadboard or something to help insure better connections?

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Re: DOA LED sidestripe

by rwerner on Sat Nov 14, 2020 1:31 pm

It’s a quality control issue...the LED arrived dead....the other strip works fine...not a newb...just need a way of getting a return.
Thanks
Robert

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Re: DOA LED sidestripe

by adafruit2 on Sat Nov 14, 2020 2:43 pm

it can happen but its incredibly rare that an LED strip is dead
have you checked that you're sending data into the DIN pin, that you have tried a device with 5V output - an Arduino UNO or compatible is ideal

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Re: DOA LED sidestripe

by rwerner on Sat Nov 14, 2020 3:54 pm

Yea I use these neopixel strips all the time (see my buying history). First time with these side stripe ones but it’s identical twin that it came with is already in a sculpture and working fine. The part is defective to the best of my testing and no amount of texting about the part will change this outcome.

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Re: DOA LED sidestripe

by adafruit2 on Sat Nov 14, 2020 4:04 pm

ok email support@adafruit.com for a replacement strip

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Please be positive and constructive with your questions and comments.