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Red Screen vs Blue with HDMI depicted
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Red Screen vs Blue with HDMI depicted

by GeorgeLabelle on Wed Nov 18, 2020 2:52 pm

We have 5 of these once we plug it in to the USB port the screen turns red. Typically the screen is blue and depicts HDMI. The only differences I see is P1933 A and P1933B along with C8633-001 vs -002.

The carton packing has changed to a more square box, we swapped the displays and the displays work. There seem to be an issue with the main PCBA. Is it new FW? The -002 "B" displays the red screen. We must fail these units for FA unless otherwise instructed. I appreciate any support you can provide to resolve the "red" screen.

Please see attached.

George Labelle
Global Supplier Quality Engineer

1000 Technology Drive
West Columbia, SC 29170
mobile 1.803.543.6094
tel: 1.803.936.5673
email: george.labelle@flex.com
web: http://www.flex.com
Attachments
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20201117_105834_resized_1.jpg (147.52 KiB) Viewed 246 times
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20201117_105824_resized_1.jpg (185.88 KiB) Viewed 246 times

GeorgeLabelle
 
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Re: Red Screen vs Blue with HDMI depicted

by GeorgeLabelle on Mon Nov 23, 2020 10:17 am

ADAFRUIT! Need assistance please.

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Re: Red Screen vs Blue with HDMI depicted

by GeorgeLabelle on Mon Nov 23, 2020 3:47 pm

Please help as we are down to only a few of the other versions for production.

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Re: Red Screen vs Blue with HDMI depicted

by adafruit_support_carter on Tue Nov 24, 2020 6:19 pm

Does the display work OK? The only issue is the power on behavior?

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Re: Red Screen vs Blue with HDMI depicted

by GeorgeLabelle on Wed Nov 25, 2020 10:32 am

Unfortunately, no. The unit is locked with the red screen. None of the buttons have functionality either. The -001 work fine. (blue screen w/ HDMI displayed) We are line down and need an immediate resolution. 803-543-6094

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Re: Red Screen vs Blue with HDMI depicted

by GeorgeLabelle on Wed Nov 25, 2020 10:52 am

We confirmed it is the control PCBA. Can we flash FW here?

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Re: Red Screen vs Blue with HDMI depicted

by adafruit2 on Wed Nov 25, 2020 1:06 pm

hihi these are very difficult to program without the right hardware dongle - its best if we replace the stock you have and you can RMA what isnt working
email support@adafruit with a link to this thread to get 5 x PID 1933's sent to you, and ask for "RMA FORPHIL" for the ones you can send back.

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Re: Red Screen vs Blue with HDMI depicted

by GeorgeLabelle on Wed Nov 25, 2020 1:35 pm

Thanks for the quick response.

We procured these from Arrow. We will discuss this with Arrow on returns, etc. Hope this does not delay the process.

Is there any inventory anywhere of the -001?

George Labelle

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Re: Red Screen vs Blue with HDMI depicted

by adafruit2 on Wed Nov 25, 2020 1:39 pm

you can return directly to adafruit for RMA, it will be easier and faster
we only have the stock we've got, which we verified is correct & it should be equivalent.

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Re: Red Screen vs Blue with HDMI depicted

by GeorgeLabelle on Mon Nov 30, 2020 11:15 am

Thanks. How soon can we expect to receive the replacements?

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Re: Red Screen vs Blue with HDMI depicted

by adafruit2 on Mon Nov 30, 2020 11:20 am

support will be able to give you a tracking number, please chat with them!

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Re: Red Screen vs Blue with HDMI depicted

by GeorgeLabelle on Tue Dec 01, 2020 3:54 pm

Still awaiting RMA#, ship to address, etc to return the defective product. Please escalate.

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Re: Red Screen vs Blue with HDMI depicted

by adafruit2 on Tue Dec 01, 2020 5:13 pm

Did you email support@adafruit with a link to this thread?

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Re: Red Screen vs Blue with HDMI depicted

by GeorgeLabelle on Wed Dec 02, 2020 9:21 am

We have 122 that are defective. However, we require an immediate 30 pieces for production needs. Please expedite, provide carrier, and tracking number.

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Re: Red Screen vs Blue with HDMI depicted

by adafruit2 on Wed Dec 02, 2020 11:24 am

hi we simply do not have 30 in stock. please RMA the 5 pieces we discussed last week, we can send 5 replacements immediately from stock. We will investigate the 5 that we get back so please make sure to ship them ASAP. If they are repairable we can take the 117 remaining to repair and re-ship. However, DO NOT return the 117 yet. We need to verify the fix first

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Please be positive and constructive with your questions and comments.