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Issue with HDMI 4 Pi touch screen (product 2109)
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Issue with HDMI 4 Pi touch screen (product 2109)

by elockett on Thu Jan 07, 2021 8:20 pm

20210105_183007_shrunk.jpg
plugged in and hooked up
20210105_183007_shrunk.jpg (512.88 KiB) Viewed 41 times


It seems that my HDMI 4 Pi touch screen (product 2109) is defective.

I tested it out when I first got it, and it was a little finicky to get it to show a screen. But I eventually did get a picture so i figured it was okay. I let it sit for a few months until picking the project up this weekend...

Now, I can't get it to have any output on the display, even though the green power LED is on, and even the little red indicator on the small touchscreen board blinks when I touch the screen. I press all the buttons but nothing seems to wake it up!

I tried different HDMI cords, and the device (raspberry pi) works with a different screen with the same cord.

Thankfully, i'm in the 6 month window of allowable return time. However I see you're out of stock currently. Can I just send it back for a refund, and then re-order a replacement from digikey? Or is there some other solution?

Thank you!

elockett
 
Posts: 2
Joined: Tue Jan 05, 2021 1:09 pm

Re: Issue with HDMI 4 Pi touch screen (product 2109)

by elockett on Fri Jan 08, 2021 12:39 pm

Oops, I left out some important details (originally emailed support@adafruit.com and received instructions to post here!)
Ordered on 8/22/20
Order #2351184-4360914104
Link to item: https://www.adafruit.com/product/2109

elockett
 
Posts: 2
Joined: Tue Jan 05, 2021 1:09 pm

Please be positive and constructive with your questions and comments.