Defective NeoTrellis Silicone Keypad

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Alukeman
 
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Joined: Tue May 03, 2016 10:44 pm

Defective NeoTrellis Silicone Keypad

Post by Alukeman »

Not sure if this counts as a "glowy thing," but I just received a NeoTrellis pack (products 1611 and 3954), and there appears to be a physical defect on the silicone pad. I noticed one of the buttons wasn't responding, and I rotated the silicone pad around to test it. The fault is on the silicone part, not the board itself. Flipping it over, I can see that the button in question looks different than the others and isn't as thick.

Any help getting a fixed one (or an easy way to fix this) would be super helpful. Thanks!
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dastels
 
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Re: Defective NeoTrellis Silicone Keypad

Post by dastels »

I've seen this manufacturing defect before.

Please email [email protected] with a link to this thread, your order number, and request the replacement of one Silicone Elastomer 4x4 Button Keypad - for 3mm LEDs.

Dave

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Alukeman
 
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Re: Defective NeoTrellis Silicone Keypad

Post by Alukeman »

Thank you so much! Y'all are the best.

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