Re: Order Confirmation No: 2734105-4166970103
1 x 64x32 RGB LED Matrix - 3mm pitch[ID:2279] = $44.95
1 x Adafruit RGB Matrix Bonnet for Raspberry Pi[ID:3211] = $14.95
I purchased an LED Matrix and the top half of the matrix is not working correctly. I re-connected all components and performed multiple basic tests to try to resolve it, but nothing has worked. In test one, I try to run red text (255,0,0) and no text appears at all. In test two, I try to run white text (255,255,255) and the resultant blue text appears on the panel. Running software that is meant to display a hockey net, the pixels that should be red do not display at all, and the pixels that should be white are again blue.
I'm powering with 1 x 5V 4A (4000mA) switching power supply - UL Listed.
Could you please assist?
Top half of matrix not working correctly
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
- Sledges
- Posts: 4
- Joined: Tue Dec 28, 2021 11:22 am
Top half of matrix not working correctly
Last edited by Sledges on Tue Dec 28, 2021 11:41 am, edited 1 time in total.
- Sledges
- Posts: 4
- Joined: Tue Dec 28, 2021 11:22 am
Re: Top half of matrix not working correctly
Additional photos.
- Sledges
- Posts: 4
- Joined: Tue Dec 28, 2021 11:22 am
Re: Top half of matrix not working correctly
Hi, I see that users who have posted issues today have received support. Can I please get a response from adafruit support as it's been over a week? Thank you.
- Sledges
- Posts: 4
- Joined: Tue Dec 28, 2021 11:22 am
Re: Top half of matrix not working correctly
No support for several weeks...Third times a charm?
- adafruit_support_carter
- Posts: 29473
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Top half of matrix not working correctly
What is the software setup on the Pi? Are you following this guide?
https://learn.adafruit.com/adafruit-rgb ... g-matrices
https://learn.adafruit.com/adafruit-rgb ... g-matrices
Please be positive and constructive with your questions and comments.