Top half of matrix not working correctly

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Sledges
 
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Top half of matrix not working correctly

Post by Sledges »

Re: Order Confirmation No: 2734105-4166970103
1 x 64x32 RGB LED Matrix - 3mm pitch[ID:2279] = $44.95
1 x Adafruit RGB Matrix Bonnet for Raspberry Pi[ID:3211] = $14.95

I purchased an LED Matrix and the top half of the matrix is not working correctly. I re-connected all components and performed multiple basic tests to try to resolve it, but nothing has worked. In test one, I try to run red text (255,0,0) and no text appears at all. In test two, I try to run white text (255,255,255) and the resultant blue text appears on the panel. Running software that is meant to display a hockey net, the pixels that should be red do not display at all, and the pixels that should be white are again blue.

I'm powering with 1 x 5V 4A (4000mA) switching power supply - UL Listed.

Could you please assist?
Run white text (255,255,255) and the resultant blue text appears
Run white text (255,255,255) and the resultant blue text appears
Screen Shot 2021-12-28 at 9.51.05 AM.png (638.9 KiB) Viewed 205 times
Running software that is meant to display a hockey net,  on top half the pixels that should be red do not display at all, and the pixels that should be white are again blue.
Running software that is meant to display a hockey net, on top half the pixels that should be red do not display at all, and the pixels that should be white are again blue.
Screen Shot 2021-12-28 at 9.51.15 AM.png (859.82 KiB) Viewed 205 times
On top half, the pixels that should be red are green, and the pixels that should be white are again blue.
On top half, the pixels that should be red are green, and the pixels that should be white are again blue.
Screen Shot 2021-12-28 at 9.50.51 AM.png (804.08 KiB) Viewed 205 times
Last edited by Sledges on Tue Dec 28, 2021 11:41 am, edited 1 time in total.

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Sledges
 
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Re: Top half of matrix not working correctly

Post by Sledges »

Additional photos.
Screen Shot 2021-12-28 at 10.30.52 AM.jpg
Screen Shot 2021-12-28 at 10.30.52 AM.jpg (339.63 KiB) Viewed 202 times
Screen Shot 2021-12-28 at 10.30.43 AM.jpg
Screen Shot 2021-12-28 at 10.30.43 AM.jpg (428.35 KiB) Viewed 202 times
Screen Shot 2021-12-28 at 10.30.34 AM.jpg
Screen Shot 2021-12-28 at 10.30.34 AM.jpg (524.31 KiB) Viewed 202 times

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Sledges
 
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Re: Top half of matrix not working correctly

Post by Sledges »

Hi, I see that users who have posted issues today have received support. Can I please get a response from adafruit support as it's been over a week? Thank you.

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Re: Top half of matrix not working correctly

Post by Sledges »

No support for several weeks...Third times a charm?

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Re: Top half of matrix not working correctly

Post by adafruit_support_carter »

What is the software setup on the Pi? Are you following this guide?
https://learn.adafruit.com/adafruit-rgb ... g-matrices

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