Trying to figure out an issue with a Pimoroni Unicorn Hat HD I bought from Adafruit. Just got it on Saturday, and within about 24 hours there was a row of stuck LEDs on the middle of the board.
More info can be found in the thread I made on Pimoroni's forum: https://forums.pimoroni.com/t/unicorn-h ... xels/18714
Pimoroni Unicorn Hat HD stuck LEDs
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Please be positive and constructive with your questions and comments.
- alphanumeric
- Posts: 633
- Joined: Sun Sep 07, 2014 7:06 pm
Re: Pimoroni Unicorn Hat HD stuck LEDs
Ah, OK, I'm the same alphanumeric that posted in the Pimoroni thread. Since you bought it here, I'd say this is the contact us link you need.
https://www.adafruit.com/contact_us
https://www.adafruit.com/contact_us
- mikeysklar
- Posts: 13824
- Joined: Mon Aug 01, 2016 8:10 pm
Re: Pimoroni Unicorn Hat HD stuck LEDs
@powermatt,
You are doing the right thing with the Pimoroni thread. They handle the support and replacement of their hardware even when purchased through Adafruit.
You are doing the right thing with the Pimoroni thread. They handle the support and replacement of their hardware even when purchased through Adafruit.
https://shop.pimoroni.com/pages/contact-usFor product support, replacement parts and warranty for Pimoroni products visit the Pimoroni forum or contact Pimoroni directly.
- powermatt
- Posts: 2
- Joined: Sun Jan 23, 2022 4:30 pm
Re: Pimoroni Unicorn Hat HD stuck LEDs
Well that’s unfortunate. Guess I won’t be ordering any more of these from Adafruit in the future.
Please be positive and constructive with your questions and comments.