Pimoroni Unicorn Hat HD stuck LEDs

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powermatt
 
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Pimoroni Unicorn Hat HD stuck LEDs

Post by powermatt »

Trying to figure out an issue with a Pimoroni Unicorn Hat HD I bought from Adafruit. Just got it on Saturday, and within about 24 hours there was a row of stuck LEDs on the middle of the board.

More info can be found in the thread I made on Pimoroni's forum: https://forums.pimoroni.com/t/unicorn-h ... xels/18714

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alphanumeric
 
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Re: Pimoroni Unicorn Hat HD stuck LEDs

Post by alphanumeric »

Ah, OK, I'm the same alphanumeric that posted in the Pimoroni thread. Since you bought it here, I'd say this is the contact us link you need.
https://www.adafruit.com/contact_us

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mikeysklar
 
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Re: Pimoroni Unicorn Hat HD stuck LEDs

Post by mikeysklar »

@powermatt,

You are doing the right thing with the Pimoroni thread. They handle the support and replacement of their hardware even when purchased through Adafruit.
For product support, replacement parts and warranty for Pimoroni products visit the Pimoroni forum or contact Pimoroni directly.
https://shop.pimoroni.com/pages/contact-us

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powermatt
 
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Re: Pimoroni Unicorn Hat HD stuck LEDs

Post by powermatt »

Well that’s unfortunate. Guess I won’t be ordering any more of these from Adafruit in the future.

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