Neopixel Stick has 1 dead LED

EL Wire/Tape/Panels, LEDs, pixels and strips, LCDs and TFTs, etc products from Adafruit

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
User avatar
Leang
 
Posts: 5
Joined: Sun Jul 02, 2017 8:20 pm

Neopixel Stick has 1 dead LED

Post by Leang »

Hi, Adafruit Forums! I just soldered up two Neopixel Sticks and they work as expected (colors fully controllable), except there's one neopixel with a dead white LED. All other colors for that neopixel work fine. Just looking for a product exchange or replacement. Thanks!
Attachments
neopixel-dead-led-2.jpg
neopixel-dead-led-2.jpg (20.47 KiB) Viewed 80 times
neopixel-dead-led.jpg
neopixel-dead-led.jpg (39.55 KiB) Viewed 80 times

User avatar
dastels
 
Posts: 15656
Joined: Tue Oct 20, 2015 3:22 pm

Re: Neopixel Stick has 1 dead LED

Post by dastels »

What's the product id of the defective stick?

Dave

User avatar
Leang
 
Posts: 5
Joined: Sun Jul 02, 2017 8:20 pm

Re: Neopixel Stick has 1 dead LED

Post by Leang »

dastels wrote:What's the product id of the defective stick?

Dave
Hey, Dave! Product ID is 2868. Here's the product page: https://www.adafruit.com/product/2868.

User avatar
dastels
 
Posts: 15656
Joined: Tue Oct 20, 2015 3:22 pm

Re: Neopixel Stick has 1 dead LED

Post by dastels »

Please email [email protected] with a link to this thread, your order number, and request the replacement of one NeoPixel Stick - 8 x 5050 RGBW LEDs - Natural White - ~4500K.

Dave

User avatar
Leang
 
Posts: 5
Joined: Sun Jul 02, 2017 8:20 pm

Re: Neopixel Stick has 1 dead LED

Post by Leang »

dastels wrote:Please email [email protected] with a link to this thread, your order number, and request the replacement of one NeoPixel Stick - 8 x 5050 RGBW LEDs - Natural White - ~4500K.

Dave
Email sent. Thanks, Dave!

Locked
Please be positive and constructive with your questions and comments.

Return to “Glowy things (LCD, LED, TFT, EL) purchased at Adafruit”