Due to high demand, expect some shipping delays at this time - orders may not ship for up to 2-3 business days.
0

Defective Battery Holders
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Defective Battery Holders

by mrs_peters on Fri Jan 21, 2022 1:27 pm

Earlier this school year my district purchased ten of your 4xAA battery holders with on/off switches (PN 830) for my physics classes. We just used them this week for the first time, and there appears to be a defect. The positive (red) wires pop off with normal handling. It appears from the technical drawings that the red wire is supposed to go around a post inside the case for strain relief, however in the units we have the red wire comes straight off the solder joint (which is very small) and so it doesn't take much wiggling to get them to pop off. They are heat sealed, so there is no easy way to open and fix them without damaging them. Is it possible to get these replaced? Thanks!

Mrs. Peters
NGSS/AP Physics Teacher

mrs_peters
 
Posts: 5
Joined: Fri Jan 21, 2022 1:18 pm

Re: Defective Battery Holders

by franklin97355 on Fri Jan 21, 2022 1:40 pm

I'll check with supply. Could you post a picture of one of the offending holders and, if possible, the package tag? Do you have the order number just in case? If you have any that are still working you can reinforce them with tape or hotmelt especially with much use.

franklin97355
 
Posts: 22587
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Re: Defective Battery Holders

by mrs_peters on Fri Jan 21, 2022 2:10 pm

Here is a picture of one of the holders.
22-01-21 09-41-29 2901.jpg
22-01-21 09-41-29 2901.jpg (134.23 KiB) Viewed 948 times


I had to strip the end of the red wires so they could be poked in between the positive terminal of the battery and case so we could finish the lab. The order number is #2672262-6829788832.

mrs_peters
 
Posts: 5
Joined: Fri Jan 21, 2022 1:18 pm

Re: Defective Battery Holders

by mrs_peters on Mon Jan 24, 2022 3:00 pm

franklin97355 wrote:I'll check with supply. Could you post a picture of one of the offending holders and, if possible, the package tag? Do you have the order number just in case? If you have any that are still working you can reinforce them with tape or hotmelt especially with much use.


Here is a picture of one of the holders.
22-01-21 09-41-29 2901.jpg
22-01-21 09-41-29 2901.jpg (134.23 KiB) Viewed 918 times


I had to strip the end of the red wires so they could be poked in between the positive terminal of the battery and case so we could finish the lab. The order number is #2672262-6829788832.

mrs_peters
 
Posts: 5
Joined: Fri Jan 21, 2022 1:18 pm

Re: Defective Battery Holders

by mrs_peters on Thu Jan 27, 2022 5:24 pm

franklin97355 wrote:I'll check with supply. Could you post a picture of one of the offending holders and, if possible, the package tag? Do you have the order number just in case? If you have any that are still working you can reinforce them with tape or hotmelt especially with much use.


Any updates on this? I have another lab coming up that will need power supplies, so I would like to figure something out that doesn't require a lot of hot glue and duct tape.

mrs_peters
 
Posts: 5
Joined: Fri Jan 21, 2022 1:18 pm

Re: Defective Battery Holders

by franklin97355 on Fri Jan 28, 2022 12:05 am

I'll send an email again. What are your students' age and what are you powering with it? Perhaps we can come up with a better solution.

franklin97355
 
Posts: 22587
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Re: Defective Battery Holders

by adafruit2 on Fri Jan 28, 2022 1:52 am

hi, we dont have any other versions of this battery holder that are different at this time. please email support@adafruit for a refund!

adafruit2
Site Admin
 
Posts: 20837
Joined: Fri Mar 11, 2005 7:36 pm

Re: Defective Battery Holders

by mrs_peters on Fri Jan 28, 2022 5:05 pm

franklin97355 wrote:I'll send an email again. What are your students' age and what are you powering with it? Perhaps we can come up with a better solution.


This is high school (juniors and seniors) physics and AP physics. They are using breadboards and primarily doing simple circuits (resistors, LEDs and the like.)

mrs_peters
 
Posts: 5
Joined: Fri Jan 21, 2022 1:18 pm

Re: Defective Battery Holders

by franklin97355 on Fri Jan 28, 2022 9:13 pm


franklin97355
 
Posts: 22587
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Please be positive and constructive with your questions and comments.