0

Adafruit Circuit Playground Classic Not Working
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Adafruit Circuit Playground Classic Not Working

by bavalos on Fri May 18, 2018 12:44 pm

Hi-I am requesting information on how to either replace or fix my Adafruit Circuit Playground Classic. It worked for 3 days and now it will not do anything. The green light turns on and that is it. I just started using these on May 14, 2018 and it stopped working on May 17, 2018. My order # 1665782-2265913210. Is there something I can do to fix it myself or can it be replaced?




Thank you.
Attachments
image2.jpg
image2.jpg (137.19 KiB) Viewed 211 times
IMG1.jpg
IMG1.jpg (138.16 KiB) Viewed 211 times
Last edited by bavalos on Fri May 18, 2018 1:46 pm, edited 1 time in total.

bavalos
 
Posts: 5
Joined: Thu May 17, 2018 5:04 pm

Re: Adafruit Circuit Playground Classic Not Working

by adafruit_support_carter on Fri May 18, 2018 1:04 pm

Can you provide more info on what you mean by nothing? When you plug the board in, does your computer see it at all? What computer/OS are you running on? What was the last thing you did that worked?

adafruit_support_carter
 
Posts: 7037
Joined: Tue Nov 29, 2016 2:45 pm

Re: Adafruit Circuit Playground Classic Not Working

by bavalos on Fri May 18, 2018 1:17 pm

We have PC desktop computers and the code.org app maker the circuit is no longer recognized not allowing students to use it.
Attachments
IMG_2941.jpg
IMG_2941.jpg (27.6 KiB) Viewed 202 times
IMG_2940.jpg
IMG_2940.jpg (27.78 KiB) Viewed 202 times
IMG_2939.jpg
IMG_2939.jpg (25.82 KiB) Viewed 202 times

bavalos
 
Posts: 5
Joined: Thu May 17, 2018 5:04 pm

Re: Adafruit Circuit Playground Classic Not Working

by adafruit2 on Fri May 18, 2018 2:28 pm

when you plug it in to usb (not running code.org) or power it from batteries do you get the rainbow lights?

adafruit2
Site Admin
 
Posts: 17503
Joined: Fri Mar 11, 2005 7:36 pm

Re: Adafruit Circuit Playground Classic Not Working

by bavalos on Fri May 18, 2018 2:36 pm

No rainbow lights no noise. Just the green light.

bavalos
 
Posts: 5
Joined: Thu May 17, 2018 5:04 pm

Re: Adafruit Circuit Playground Classic Not Working

by adafruit2 on Fri May 18, 2018 2:46 pm

if you click the small reset button in the center, does anything happen with the small red LED?

adafruit2
Site Admin
 
Posts: 17503
Joined: Fri Mar 11, 2005 7:36 pm

Re: Adafruit Circuit Playground Classic Not Working

by bavalos on Fri May 18, 2018 3:44 pm

Nothing happens. I have tried all buttons and it doesn't do anything.

bavalos
 
Posts: 5
Joined: Thu May 17, 2018 5:04 pm

Re: Adafruit Circuit Playground Classic Not Working

by adafruit2 on Fri May 18, 2018 3:59 pm

ok it got destroyed somehow. please be careful with the circuit playground. we can replace it this one time
email support@adafruit for a new one

adafruit2
Site Admin
 
Posts: 17503
Joined: Fri Mar 11, 2005 7:36 pm

Re: Adafruit Circuit Playground Classic Not Working

by bavalos on Fri May 18, 2018 4:06 pm

We are careful with them and I am not sure how it got destroyed. I have 24 students and teach 6 classes of computer science. They will be re-used over and over. There are 16 lessons in Unit 6 that use the circuits. If they should not be used this way can this be something that Code.org can be made aware of and let teachers know? I don't know how it was destroyed. There is no physical damage on it. I will send an email.

Thank you.

bavalos
 
Posts: 5
Joined: Thu May 17, 2018 5:04 pm

Re: Adafruit Circuit Playground Classic Not Working

by adafruit2 on Fri May 18, 2018 4:10 pm

its really hard to know what happened, but its also very rare. sometimes students aren't willing to tell us what they did "it just stopped working" :) so its difficult to know!

adafruit2
Site Admin
 
Posts: 17503
Joined: Fri Mar 11, 2005 7:36 pm

Re: Adafruit Circuit Playground Classic Not Working

by tkinsman on Tue May 22, 2018 2:47 pm

I have had some of the smaller processors somehow (please don't ask me how) ruin the boot-loader. I was able to re-load the boot-loader using a procedure that was documented in the learn.adafruit pages... This might be a similar circumstance.

Another thing to watch out for is updates to the libraries which can cause your computer to stop compiling things correctly for the Circuit Playground. I just posted a list of issues with older versions of Macintosh OS X, and library complications.

tkinsman
 
Posts: 147
Joined: Sun Sep 25, 2016 2:04 pm

Please be positive and constructive with your questions and comments.