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by victoriatechaccess on Fri Jun 04, 2021 11:26 am

Hello,

I need to return a set of 30 pi badges. They will not start. We have ordered new ones, but we need to return the ones that we had ordered previously. The order number is 2156790-2994920454. Can anyone help to facilitate a refund? Thank you in advance.

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Re: Return

by mikeysklar on Fri Jun 04, 2021 4:03 pm

@victoriatechaccess,

Is this something we can help you troubleshoot? Are you certain the "new ones" will work given that there was some sort of issue with the original order? What was the purchase date?

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Re: Return

by victoriatechaccess on Sat Jun 05, 2021 12:50 pm

Hello,

We have received the new ones and they do work. We will need to return the old ones. Purchase date of the old order was 3/19/2021. We need to facilitate a return of that order, given that the new ones do work. For reference, the order number was 2156790-2994920454.

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Re: Return

by mikeysklar on Sun Jun 06, 2021 6:29 pm

We don't accept returns for items purchased over 30 days ago unless there is a manufacturing error on our part.

What is the issue with the original Pi badges?

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Re: Return

by adafruit2 on Mon Jun 07, 2021 12:22 pm

a full 30 not starting is definitely unusual - we sell a lot of these and haven't had anyone with such an issue! what have you tried?

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Re: Return

by victoriatechaccess on Mon Jun 07, 2021 2:56 pm

Hi @mikeysklar and @adafruit2, thanks for getting back to me so quickly. So, after speaking with the teacher who was using the badges (for clarity): whenever she tried to turn on a badge, it would have an error message. They would also not reboot. She's tried it on Mac, PC, and multiple cords and they had the same result.

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Re: Return

by adafruit2 on Mon Jun 07, 2021 2:59 pm

we'll need a little more info, can you post a photo showing what the error is? that way we can help get them working

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Re: Return

by victoriatechaccess on Mon Jun 07, 2021 5:30 pm

Hi @adafruit2, thanks for your quick reply. We have already ordered new ones but I can definitely send pictures once I get back into my office so I can show you what's going on. We'd like a refund or, if possible, a store credit for the ones that we had ordered previously. Who can we get in contact with in order to make that happen?

victoriatechaccess
 
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Re: Return

by mikeysklar on Mon Jun 07, 2021 6:00 pm

Please provide a description of why you feel the first 30 pybadges you have ordered are defective. If photos help explain the issue then please provide those.

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Re: Return

by victoriatechaccess on Thu Jun 10, 2021 11:21 am


victoriatechaccess
 
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Re: Return

by mikeysklar on Thu Jun 10, 2021 12:08 pm

@victoriatechaccess,

Thank you for the clear video and screenshot. This unit looks to be working fine and has a basic "hello world" program running. You can drop in a new code.py when connected via USB to update what the board is running. Was there something else you were expecting the unit to do out of the box?

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Re: Return

by victoriatechaccess on Tue Jun 15, 2021 11:29 am

Hi @mikeysklar,

Since we've had difficulty with the previous ones and we have since ordered new ones, we'd like to facilitate a return for store credit. Could that be possible?

victoriatechaccess
 
Posts: 8
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Re: Return

by mikeysklar on Tue Jun 15, 2021 4:35 pm

I think that will be an issue as well as you did not work with us to resolve any confusion you had with the original order before placing the next. However, you can contact support@adafruit.com to ask for clarification on the policy for store credit. It is different than that of return so might have more options to work with.

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Re: Return

by victoriatechaccess on Wed Jun 16, 2021 3:29 pm

Thanks! I'll get started on that.

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