I have 2 CODE.org circuitplayground
Our tech support engineers authorize all replacements and refunds at this time for any and all defective items in the forums. They are able to authorize these immediately, bypassing the returns process. Please post there and they'll assist you. We are unable to refund or send a replacement without their authorization, this applies to prepaid return labels as well.
Thanks,
Adafruit Support, Jessie mae
Defective CircuitPlagrounds
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
- wclark
- Posts: 2
- Joined: Tue Nov 09, 2021 10:57 am
Defective CircuitPlagrounds
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- 2 LEDS not working.png (276.53 KiB) Viewed 1707 times
- dastels
- Posts: 15817
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Defective CircuitPlagrounds
To help us figure out what the problem is, can you post clear closeup photos of the last NeoPixel that works, and the first that doesn't, for each board.
Thanks.
Dave
Thanks.
Dave
- wclark
- Posts: 2
- Joined: Tue Nov 09, 2021 10:57 am
Re: Defective CircuitPlagrounds
I ordered 68 Playground express and 66 worked perfectly. As I was going through the order (it took me some time) only these 2 have issues with the LED Array. I spoke with support and was directed here to have them repaired or replaced.
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- 8_LED_Med.jpg (241.34 KiB) Viewed 1698 times
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- 2_LED_med.jpg (237.73 KiB) Viewed 1698 times
- danhalbert
- Posts: 4686
- Joined: Tue Aug 08, 2017 12:37 pm
Re: Defective CircuitPlagrounds
Replacement for those two bad Circuit Playground Express boards is authorized. Please send an email to support @adafruit.com with a pointer to this thread. Thanks.
Please be positive and constructive with your questions and comments.