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Need a replacement
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Need a replacement

by murcalinc on Tue Sep 07, 2021 5:45 pm

Hi Support staff,

We bought 25 BeagleBones on Invoice # 2633210 dated 08/13/2021. We've used this part on many of our products over the years. One of the units does not power up. It's defective per our engineering team. We need this unit replaced. I can return the defective unit, but we need the replacement as soon as possible because of our production schedule. I've attached a photo, not knowing if it will help or not.

Thanks!
Attachments
bad_unit.jpg
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murcalinc
 
Posts: 3
Joined: Tue Sep 07, 2021 5:39 pm

Re: Need a replacement

by adafruit_support_carter on Tue Sep 07, 2021 6:33 pm

Do you have any more information about what is the indication the board is not powering up? What is being used for power? How is the board being used in general?

adafruit_support_carter
 
Posts: 21390
Joined: Tue Nov 29, 2016 2:45 pm

Re: Need a replacement

by murcalinc on Fri Sep 10, 2021 3:58 pm

Follow up: Have you had a chance to review this request yet?
Thank you.

murcalinc
 
Posts: 3
Joined: Tue Sep 07, 2021 5:39 pm

Re: Need a replacement

by murcalinc on Fri Sep 10, 2021 3:59 pm

Sorry, I did not refresh and see your inquiry. Let me ask the engineers for a specific answer and I'll get back to you.

murcalinc
 
Posts: 3
Joined: Tue Sep 07, 2021 5:39 pm

Please be positive and constructive with your questions and comments.