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HyperPixel 4 Screen issue
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HyperPixel 4 Screen issue

by CypherColt on Sat Aug 24, 2019 4:29 pm

I ordered a HyperPixel 4 (non touch) screen and received it last month, and finally I recently received my Raspberry Pi 4 Desktop kit last week.

I easily connected the Screen to my Pi4 and set it up with the bash command on the Adafruit tutorial.
Unfortunately, there are visible bright lines all over the place.

Is there anything I can do to fix it? If not, how can I go about getting a replacement?

Thanks!

xryuGqP.jpg
Photo of HyperPixel 4 (non touch) on a Pi 4.
xryuGqP.jpg (665.88 KiB) Viewed 61 times

CypherColt
 
Posts: 2
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Re: HyperPixel 4 Screen issue

by adafruit_support_mike on Sun Aug 25, 2019 12:38 pm

That looks like damage to part of the driver chip.

Send a note containing a link to this page and your order number to support@adafruit.com. The folks there will get you a replacement.

adafruit_support_mike
 
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Re: HyperPixel 4 Screen issue

by CypherColt on Sun Aug 25, 2019 1:21 pm

Sent, thanks!

CypherColt
 
Posts: 2
Joined: Sat Aug 24, 2019 3:46 pm

Please be positive and constructive with your questions and comments.