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Pi 4 Heatsink Case missing hardware
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Pi 4 Heatsink Case missing hardware

by zencow on Mon Oct 25, 2021 4:34 pm

Hi...

In my last order, the mounting hardware listed in the product description for Aluminum Metal Heatsink Raspberry Pi 4 Case with Dual Fans was missing. Can I get the missing parts sent to me?

Product and Order details:
  • Aluminum Metal Heatsink Raspberry Pi 4 Case with Dual Fans: https://www.adafruit.com/product/4340
  • Order Number: 2679524-2743274438
  • Order Date: October 14, 2021
  • Order Rec'd: October 21, 2021
Items received from product page description:
  • Sleek anodized enclosure (2 pieces)
  • 2 x 5V DC brushless fans
Missing items from the product description:
  • 12 x 11.8mm tall Torx T8 screws
  • Allen wrench
  • Thermal adhesive squares? (shown in 3rd picture on the product page, but not listed on the page)

Let me know if you need any more info!

-Chris

zencow
 
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Re: Pi 4 Heatsink Case missing hardware

by zencow on Fri Oct 29, 2021 4:33 pm

Hi... I think this one got overlooked...?

fyi... I just placed another order, so if you want to bundle anything with that order, this would be a great time. ;)

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Re: Pi 4 Heatsink Case missing hardware

by adafruit2 on Sat Oct 30, 2021 5:45 pm

zen, hiya - we'll take a look first thing monday!

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Re: Pi 4 Heatsink Case missing hardware

by zencow on Fri Nov 05, 2021 8:40 pm

Hi... It still doesn't look like this has gotten any traction, yet. ;)

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Re: Pi 4 Heatsink Case missing hardware

by zencow on Tue Nov 09, 2021 4:45 pm

adafruit2 wrote:zen, hiya - we'll take a look first thing monday!


ping! ;)

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Re: Pi 4 Heatsink Case missing hardware

by zencow on Wed Nov 17, 2021 7:57 pm

Hi... replacement order arrived today. Many thanks!

FYI... I did some quick research on the little adhesive squares that came with this heatsink case. The type provided (3M 9448A) is not the right kind to be used as a thermal conductive pad for the heatsink. 9448A is designed to *survive* higher temperatures, but will not help make good thermal contact between the parts the heatsink case.

zencow
 
Posts: 15
Joined: Sat Aug 25, 2018 8:50 pm

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