Need replacement for broken parts

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liudr
 
Posts: 121
Joined: Sat Jan 15, 2011 11:08 pm

Need replacement for broken parts

Post by liudr »

I just got time to test the parts I ordered on 7/22 (apparently support@adafruit doesn't process any requests). The part 1115's LCD has some issues. The top row of pixels on the second line is not displaying. See picture. I assembled the kit before I realized the issue (wouldn't have found the issue otherwise). I also ordered part 1112 to assemble on the plate to get me access to the GPIOs. The circle is NOT an issue. It's on the plastic panel in front of the display.
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LCD issues
LCD issues
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adafruit_support_mike
 
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Joined: Thu Feb 11, 2010 2:51 pm

Re: Need replacement for broken parts

Post by adafruit_support_mike »

Most hardware problems need some diagnosis and debugging. We do that here in the forums and approve refunds/replacements once we've collected enough information. The folks at the support address handle the business/financial side of things from there.

In this case, there isn't much debugging to do.. there's no easy way to shut off one row of pixels in a character display like that.

(pre-installation testing is always a good idea for exactly this kind of reason BTW).

Send a note containing a link to this thread and your order number to [email protected] and the folks there will get you a replacement LCD module.

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