Order 1622717-5731789260
Hello, the Raspberry Pi 3 - Model B (part 3055) that was part of
my order failed on day 2 of use. I would like to see if this can be
replaced.
I verified that the the SD card boots another RPi3 that we have running PiHole.
Raspberry Pi
Moderators: adafruit_support_bill, adafruit
Forum rules
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
- adafruit_support_mike
- Posts: 67454
- Joined: Thu Feb 11, 2010 2:51 pm
Re: Raspberry Pi
As a hardware check, what voltages do you see on the 3.3v and 5v GPIO pins when the RasPi is powered?
- aik
- Posts: 5
- Joined: Tue Jan 09, 2018 9:08 pm
Re: Raspberry Pi
They measured 3.33 volts and 5.20 volts respectively.
- adafruit_support_mike
- Posts: 67454
- Joined: Thu Feb 11, 2010 2:51 pm
Re: Raspberry Pi
Thank you.. that rules out most of the worst kinds of hardware failure.
Do you see any activity at all when the RasPi tries to boot, especially a blink pattern from the green LED?
Do you see any activity at all when the RasPi tries to boot, especially a blink pattern from the green LED?
- adafruit_support_mike
- Posts: 67454
- Joined: Thu Feb 11, 2010 2:51 pm
Re: Raspberry Pi
Is there any flicker on the green LED, or a 'faint green glow'?
The last thing the board's firmware does before looking for an OS image to boot is set the green LED on a low PWM duty cycle, do it lights just barely enough to be visible. A boot that stops there usually means there's some kind of issue with the connection to the SD card.
The last thing the board's firmware does before looking for an OS image to boot is set the green LED on a low PWM duty cycle, do it lights just barely enough to be visible. A boot that stops there usually means there's some kind of issue with the connection to the SD card.
- aik
- Posts: 5
- Joined: Tue Jan 09, 2018 9:08 pm
Re: Raspberry Pi
The SDK card was put in this Pi and it didn't work. The SDK was put in a second Pi and it did work. I would like a replacement.
- adafruit_support_mike
- Posts: 67454
- Joined: Thu Feb 11, 2010 2:51 pm
Re: Raspberry Pi
Send a note containing a link to this thread and your order number to [email protected]. The folks there will get you a replacement.
- aik
- Posts: 5
- Joined: Tue Jan 09, 2018 9:08 pm
Re: Raspberry Pi
Thank you. I have emailed support again.
Forum rules
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/