Raspberry pi 3 B+ not booting up

[seanyuan]

My raspberry pi 3 B+ isn't booting up and also my package arrived damaged on arrival. Every time I plug in my pi the screen is just black and nothing else no response no sound but a light from the pwr

[adafruit_support_mike]

The Pi3B+ will only boot from the most recent version of Raspian. It has new hardware, so any older OS image is guaranteed to fail.

[seanyuan]

no I put on the most recent version if the os. It just isn't working

[computek50]

When I got the Raspberry Pi 3 Model B+ didn't work with Raspbian Jesse, but I did get it to work with the new Raspbian Stretch, I downloaded it from www.raspberrypi.org. I have a Linux Ditsro, and used Archive Manager to unzip the zip file. In the terminal I used the command sudo dd bs=1M if=[file name] of=[sd card], it should something like (/dev/sdb). Be very careful with this dd command.

This worked for me hopely it work for you too.

[seanyuan]

Also my package arrived damaged by the postal service

[adafruit_support_mike]

Send a note containing a link to this thread and your order number to [email protected]. The folks there will arrange return shipping for the Pi3B+ you have now and get you a replacement.