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Need to replace defective Pi400
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Need to replace defective Pi400

by cgraz on Sat May 01, 2021 5:36 pm

I received a defective Pi400 on Friday April 30th and need to exchange it.

Out of the box the output for the display didn't work and the power LED was constantly flashing once per second with no pauses. After some minutes the power LED went solid and then turned off and the unit will not power up again. Order-ID 2550850-1996119691

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Re: Need to replace defective Pi400

by adafruit_support_carter on Mon May 03, 2021 1:52 pm

Hi. Just to be sure. You're using the power supply that was with the Pi 400 kit? Also, is the SD card that came with the kit installed in the Pi 400?

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Re: Need to replace defective Pi400

by cgraz on Mon May 03, 2021 5:29 pm

Hi.

Yes, the sdcard was already installed in the unit out of the box and the official supply was used to power up.

Thanks for the reply.

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Re: Need to replace defective Pi400

by cgraz on Thu May 06, 2021 1:37 pm

So can I get this unit RMA'd and exchange it for a
working unit?

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Re: Need to replace defective Pi400

by adafruit2 on Sat May 08, 2021 10:14 pm

cg - yah please email support@adafruit for a new pi 400 computer

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Re: Need to replace defective Pi400

by cgraz on Sat May 08, 2021 10:55 pm

Most appreciated, to the Adafruit support folks.

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Please be positive and constructive with your questions and comments.