pi4 compute module no longer powers up

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dq11
 
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pi4 compute module no longer powers up

Post by dq11 »

contactname : Anand Setlur
email address : [email protected]
Order Number : 2602622-9237491056
Message : One of the two compute modules I received stopped working and no
longer powers up. Can I return it and get a replacement. It appears the one
I got is no longer in stock. I'm ok getting a replacement with 2GB ram, wifi
and no emmc

Thanks again
Anand Setlur

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mikeysklar
 
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Re: pi4 compute module no longer powers up

Post by mikeysklar »

Anand,

We cannot lookup your order here in the forums. When did you place the order and for what size module?

Do you get any LED indicators or was there a noticable event that occured when the module stopped working?

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dq11
 
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Re: pi4 compute module no longer powers up

Post by dq11 »

initially when i got it the power led was functioning and the unit worked
Abruptly, it stopped functioning and the power led on the main board no longer recognizes this 2GB CM4 module with 8GB emmc
When i swapped the cm4 with a different identical one, all is normal with the base board
I am using the board by dfrobot https://www.dfrobot.com/product-2242.html

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mikeysklar
 
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Re: pi4 compute module no longer powers up

Post by mikeysklar »

I understand. When did you place the order with us for the Pi CM4 that is not longer recognized?

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dq11
 
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Re: pi4 compute module no longer powers up

Post by dq11 »

Order placed 13 days ago on July 6, 2021

Jul 6, 2021, 4:31 AM
subject: Order Confirmation No: 2602622-9237491056

Products
------------------------------------------------------
2 x Raspberry Pi Compute Module 4 with WiFi - 2GB RAM and 8GB MMC[ID:4790] =
$80.00
------------------------------------------------------
Sub-Total: $80.00
United States Postal Service (0.10lbs) (First-Class Package Service -
Retail™): $4.85
Sales Tax: $6.58
Total: $91.43

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mikeysklar
 
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Re: pi4 compute module no longer powers up

Post by mikeysklar »

Thank you. Please send an e-mail to [email protected] requesting are replacement. Include a link to this forum thread and your order#.

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