Raspberry Pi 4 B not booting

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tmoore747
 
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Raspberry Pi 4 B not booting

Post by tmoore747 »

I have a Raspberry Pi 4 model B that I received a couple of days ago. I have only been able to get it to boot once. I imaged two different SD cards using the official Raspberry Pi Imaging tool and Balena etcher. I checked the SD card and HDMI cable on another Pi and they work fine. I am also using the official power adapter. When trying to boot, the red light stays lit and the green light flashes in no obvious pattern and then goes dark.

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adafruit_support_carter
 
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Re: Raspberry Pi 4 B not booting

Post by adafruit_support_carter »

What did you do with the Pi the one time it did boot?

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tmoore747
 
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Re: Raspberry Pi 4 B not booting

Post by tmoore747 »

I worked through the setup steps for wireless, password, etc and then I shut it down so I could come back to it later. It had failed to boot prior to this and now each attempt since.

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Re: Raspberry Pi 4 B not booting

Post by adafruit_support_carter »

Which RAM size variant Pi do you have?

If you remove the SD card and then apply power, what does the ACT LED do?

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tmoore747
 
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Re: Raspberry Pi 4 B not booting

Post by tmoore747 »

Without an SD card, the ACT light is solid green. It is the 8 gb version.

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Re: Raspberry Pi 4 B not booting

Post by adafruit_support_carter »

I am also using the official power adapter.
Just to make sure what this is. It's one of these?
https://www.adafruit.com/product/4298

Did anything ever get attached to the Pi's GPIO headers?

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tmoore747
 
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Re: Raspberry Pi 4 B not booting

Post by tmoore747 »

Yes, that is the power adapter. No, nothing has ever been connected to the headers.

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Re: Raspberry Pi 4 B not booting

Post by adafruit_support_carter »

OK, let's replace it. Send an email to [email protected] with a link to this thread and your order number and they can send you a replacement Pi 4.

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tmoore747
 
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Re: Raspberry Pi 4 B not booting

Post by tmoore747 »

Thanks for the help.

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