Inky red/black/white pHat Screens Not Working

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rothstein314
 
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Joined: Wed Oct 13, 2021 12:01 pm

Inky red/black/white pHat Screens Not Working

Post by rothstein314 »

I purchased 10 red/black/white Inky pHat screens on August 27th (confirmation number: 2644558-2175194782). I work for a company called Skroot Laboratories, we use these on a regular basis and have probably purchased 50 by now, although never from Adafruit until now. All of the ones we have purchased before this order have worked perfectly fine and been awesome for our application, but none of the screens that came in this order work. I plug them into our device and nothing happens, this is where the screen should be updating to my custom text. I can unplug it and plug in an old phat and the old one will update like usual so it is not a code issue. I've also tried updating the phat software using the command line and it still doesn't work so I don't think it's a software issue either.

Pictures of the product:
Back of the phat
Back of the phat
phat back.jpg (217.16 KiB) Viewed 79 times
Front of the phat
Front of the phat
phat front.jpg (175.11 KiB) Viewed 79 times

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