RPi4 video artifacts
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Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
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- Madaboutstuff
- Posts: 10
- Joined: Fri May 28, 2021 10:15 pm
RPi4 video artifacts
I purchased a RPi4 8gb on 5/22/21 and am now having video artifacts. This is regardless of what HDMI cable I use, display, or OS. I have a second RPi4 that I have tested the HDMI cable and display with. What happens is the screen will flicker or blank out, the screen has static, and while also tear. I had a similiar issue to this when my gpu died in my desktop. Idling or just using the CLI will cause the artifacts to showup. The RPi is in a case with a fan so heat shouldn't be an issue.
- Madaboutstuff
- Posts: 10
- Joined: Fri May 28, 2021 10:15 pm
Re: RPi4 video artifacts
Update to this. I tried the second HDMI port and the artifacting has gone away. Was able to watch movies and use the device for awhile. So I think that means the HDMI port is bad.
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: RPi4 video artifacts
Although we only have a 30-day warranty (make sure you test it fast) if you connect [email protected] with a link to this thread they will get you a 50% discount on one you buy.
- Madaboutstuff
- Posts: 10
- Joined: Fri May 28, 2021 10:15 pm
Re: RPi4 video artifacts
The pi was working perfectly fine until recently. Can't really test for a failure in the future. And you site shows out of stock for the one I have. And you really shouldn't call it a warranty when it's really just a return policy.franklin97355 wrote:Although we only have a 30-day warranty (make sure you test it fast) if you connect [email protected] with a link to this thread they will get you a 50% discount on one you buy.
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: RPi4 video artifacts
OK, we have a 30-day return policy. If you don't want the Pi you could ask for a refund (with a link to this thread) and call it good, or not. Sorry for your troubles
- Madaboutstuff
- Posts: 10
- Joined: Fri May 28, 2021 10:15 pm
Re: RPi4 video artifacts
Sorry, I'm just upset as I thought this had a 1 year warranty. I was just looking for a replacement or repair.franklin97355 wrote:OK, we have a 30-day return policy. If you don't want the Pi you could ask for a refund (with a link to this thread) and call it good, or not. Sorry for your troubles
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: RPi4 video artifacts
Let me check if Raspberry Pi is still honoring their "warranty". If they are we may be able to contact them.
- Madaboutstuff
- Posts: 10
- Joined: Fri May 28, 2021 10:15 pm
Re: RPi4 video artifacts
franklin97355 wrote:Let me check if Raspberry Pi is still honoring their "warranty". If they are we may be able to contact them.
Okies. Let me know what you "find out".
- Madaboutstuff
- Posts: 10
- Joined: Fri May 28, 2021 10:15 pm
Re: RPi4 video artifacts
Any update? Guessing you just posted what you did to be rude and had zero intention of actually standing behind a product you sell.franklin97355 wrote:Let me check if Raspberry Pi is still honoring their "warranty". If they are we may be able to contact them.
Forum rules
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/