Raspberry Pi 400 will not power on
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Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
- garycuppett
- Posts: 4
- Joined: Fri Apr 22, 2022 10:00 pm
Raspberry Pi 400 will not power on
I purchased a Raspberry Pi 400 and official power supply (order 2825876-9746526136). When plugging in the power supply, no LEDs light up and I get no indication that the unit has powered on at all. This happens even with no SD card inserted. It appears to be DOA, is there any recommended troubleshooting to confirm?
- dastels
- Posts: 15664
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Raspberry Pi 400 will not power on
Do you have another device that can be powered by the power supply? The first step is to confirm where the problem is.
Dave
Dave
- alphanumeric
- Posts: 633
- Joined: Sun Sep 07, 2014 7:06 pm
Re: Raspberry Pi 400 will not power on
What happens when you press the F10 key?
- garycuppett
- Posts: 4
- Joined: Fri Apr 22, 2022 10:00 pm
Re: Raspberry Pi 400 will not power on
Thanks for the replies dastels and alphanumeric. I am able to plug the power supply into a phone and verify that it provides power. Additionally, I put the SD card into a different raspberry pi that I own and it boots successfully. Pressing the F10 key does nothing and no lights have ever turned on with the unit.
- garycuppett
- Posts: 4
- Joined: Fri Apr 22, 2022 10:00 pm
Re: Raspberry Pi 400 will not power on
One other thing I tried just now was to use a separate official power supply with this pi and confirmed that it also did not power on.
- dastels
- Posts: 15664
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Raspberry Pi 400 will not power on
And that power supply has proven to be working?
Dave
Dave
- garycuppett
- Posts: 4
- Joined: Fri Apr 22, 2022 10:00 pm
Re: Raspberry Pi 400 will not power on
Yes, the power supply is confirmed working. I can use it to power a different pi with no issues.
- dastels
- Posts: 15664
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Raspberry Pi 400 will not power on
Ok. This isn't unheard of, unfortunately.
Please email [email protected] with a link to this thread, your order number, and request the replacement of Raspberry Pi 400.
Dave
Please email [email protected] with a link to this thread, your order number, and request the replacement of Raspberry Pi 400.
Dave
Forum rules
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/