Hi, I recently received the new Raspberry Pi 400 kit I ordered. I connected the power supply, mouse, hdmi cable, and SD card. The green light is solid and doesn't flash. However, the cable doesn't seem to be working with any of my 3 monitors. If I remove the SD card, the green light flashes as expected.
Order Confirmation No: 2838250-4657740504
New Raspberry Pi 400 Not Working
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Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
- dastels
- Posts: 15831
- Joined: Tue Oct 20, 2015 3:22 pm
Re: New Raspberry Pi 400 Not Working
There are some troubleshooting steps here: https://support.thepihut.com/hc/en-us/a ... -is-faulty. Give them a try and report back if there's still a problem.
Dave
Dave
- eatondustin1
- Posts: 3
- Joined: Mon May 09, 2022 10:54 am
Re: New Raspberry Pi 400 Not Working
Thanks Dave, I tried the steps and it still isn't working. The power supply, HDMI cable, and SD card are all from the Raspberry Pi 400 Desktop - Full Computer Kit (https://www.adafruit.com/product/4796). The SD card should have come with the OS image on it already, but I went ahead and reinstalled it. Let me know if there's anything else you want me to try. I did try both ports for the HDMI cable.
- dastels
- Posts: 15831
- Joined: Tue Oct 20, 2015 3:22 pm
Re: New Raspberry Pi 400 Not Working
OK, thanks. Please email [email protected] with a link to this thread, your order number, and request the replacement of one Raspberry Pi 400 (computer only).
Dave
Dave
- eatondustin1
- Posts: 3
- Joined: Mon May 09, 2022 10:54 am
Re: New Raspberry Pi 400 Not Working
Will do, thanks Dave.
Forum rules
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/