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Flora Platform Not Recognized
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Flora Platform Not Recognized

by j95teal on Wed Oct 04, 2017 12:51 pm

Hi,

I recently purchased/received three Adafurit Flora Kits.
I was assigned a project for LED lights.
I followed all the instructions, downloaded everything needed to support the LED lights to turn on once connecting it to my computer. However, once I hooked up the three different Flora platforms to my computer a pop up box appeared saying that the device (USB) that was connected was recognizable. Two of the Flora platforms are not working and one Flora RGB NeoPixel is not turning on.

I tested other classmates Flora platform with my USB cord and theirs was recognizable and the LED lights turned on.

I would like help to either get it to work or return my Flora platform for a new one.
I will be having more projects that require the Flora platform.

Thank you,

j95teal
 
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Re: Flora Platform Not Recognized

by adafruit_support_carter on Wed Oct 04, 2017 1:00 pm

I tested other classmates Flora platform with my USB cord and theirs was recognizable and the LED lights turned on.

Was this on the same computer you are using with your Flora's?

What operating system are you using? What version of the Arduino IDE are you using?

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Re: Flora Platform Not Recognized

by j95teal on Wed Oct 04, 2017 1:19 pm

I originally was using my PC and then I tried it on a MAC. The same thing appeared "not recognizable".

Version Arduino 1.8.5

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Re: Flora Platform Not Recognized

by adafruit_support_carter on Wed Oct 04, 2017 1:41 pm

On the windows PC, does anything show up in device manager when you plug in the Flora?

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Re: Flora Platform Not Recognized

by j95teal on Wed Oct 04, 2017 2:56 pm

These are the only things that pop up.
Immediately when I plug the USB to my laptop the "USB device not recognized" pops up. Once I click on it "Recommendation" appears.
Attachments
flora 2 (2).jpg
Second pop up
flora 2 (2).jpg (52.62 KiB) Viewed 310 times
flora 1.jpg
First pop up
flora 1.jpg (219.58 KiB) Viewed 310 times

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Re: Flora Platform Not Recognized

by adafruit_support_carter on Wed Oct 04, 2017 3:03 pm

Just to make sure - did you install the driver?
https://learn.adafruit.com/getting-star ... dows-setup

Were there any issues with this step?

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Re: Flora Platform Not Recognized

by j95teal on Wed Oct 04, 2017 3:10 pm

Yes, I downloaded and installed everything needed for the Flora to work. Out of the three flora platforms I bought only one worked and I connected it to my computer.

j95teal
 
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Re: Flora Platform Not Recognized

by adafruit2 on Wed Oct 04, 2017 4:27 pm

that's unusual, do you still have the pink baggy the Flora came in?

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Re: Flora Platform Not Recognized

by j95teal on Thu Oct 05, 2017 11:12 am

Yes, I have the pink baggy for both floras.

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Re: Flora Platform Not Recognized

by adafruit2 on Fri Oct 06, 2017 1:09 pm

can you post up a photo of the stickers with barcode, there's a WO number that will help us!

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Re: Flora Platform Not Recognized

by j95teal on Sat Oct 07, 2017 1:10 am

I will have to send you the picture until Monday because I left my kit in my office.

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Re: Flora Platform Not Recognized

by j95teal on Thu Oct 12, 2017 2:23 pm

I apologize for sending the picture until now. Attached is the picture of both flora platforms that are not working and the other piece I previously informed you that also was not working.
Attachments
adafruit.jpg
adafruit.jpg (827.34 KiB) Viewed 169 times
flora platform.jpg
flora platform.jpg (440.1 KiB) Viewed 169 times

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Re: Flora Platform Not Recognized

by adafruit2 on Thu Oct 12, 2017 11:28 pm

ok weird, it *should* work :) lets replace it - email support@adafruit and ask for a new Flora!

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Re: Flora Platform Not Recognized

by j95teal on Fri Oct 13, 2017 1:08 pm

I know it should!
Thank you I will contact them.

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Please be positive and constructive with your questions and comments.