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Monster Mask not powering on.
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Please be positive and constructive with your questions and comments.

Monster Mask not powering on.

by tim1derful on Fri Dec 18, 2020 4:50 pm

I recently purchased your Monster Mask on 11/30/2020 invoice #2420077. I went to power it on last night to find out that it does not come on. If you look at the back of the board there is a little green led that flashes on momentarily when power is applied. Moved the switch to the on position, the led flashes again but nothing appears on the screen. It is being powered thru the usb via the computer. I was understanding that this is a plug and play system and all I need to do is apply power.

tim1derful
 
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Re: Monster Mask not powering on.

by dastels on Fri Dec 18, 2020 6:21 pm

You are correct. So no screen activity or backlight? No USB drive device mounting. Nothing but a brief flash of the power LED?

Dave

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Re: Monster Mask not powering on.

by tim1derful on Tue Dec 22, 2020 4:17 pm

Nothing on the screen including backlight. Just a momentary flash of the led on the back of the board. I have attached a picture with the usb plugged into the pc and into the mask eyes.
20201222_141115.jpg
20201222_141115.jpg (900.14 KiB) Viewed 191 times

tim1derful
 
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Re: Monster Mask not powering on.

by dastels on Tue Dec 22, 2020 9:56 pm

No USB drive device mounting? No indication that the PC recognizes it?

Dave

dastels
 
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Re: Monster Mask not powering on.

by dastels on Tue Dec 22, 2020 9:58 pm

It might be worth checking the display cables/connectors on th back. You can see them (and what they should look like) on https://cdn-shop.adafruit.com/1200x900/4343-05.jpg. Maybe post that view of your board?

Dave

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Re: Monster Mask not powering on.

by tim1derful on Tue Dec 29, 2020 6:09 pm

Pic of the back is attached. PC does not show any connection like another drive or device. Every now and then when the switch is turn to the on position the led on back will flash once and sometimes it will flash twice.
Attachments
20201229_155834.jpg
20201229_155834.jpg (696.27 KiB) Viewed 177 times

tim1derful
 
Posts: 3
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Re: Monster Mask not powering on.

by dastels on Tue Dec 29, 2020 8:09 pm

Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one MonsterM4SK.

Dave

dastels
 
Posts: 6467
Joined: Tue Oct 20, 2015 3:22 pm

Please be positive and constructive with your questions and comments.