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Neo Trinkey do not blink.
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Please be positive and constructive with your questions and comments.

Neo Trinkey do not blink.

by Narrative_Lab on Sun Oct 24, 2021 9:54 am

I bought a Neo Trinkey (August 13, 2021)

The first Neo Trinkey I bought worked fine and successfully wrote an Arduino sketch. My three Windows 10 PCs recognize Neo Trinkey as a HID device.

I bought another Neo Trinkey to duplicate this project. (October 11, 2021)

However, no matter which PC I connected to, which USB port I connected to, or how many times I reconnected, the PC did not recognize it.

The LED does not illuminate even if I single-click, double-click, change the timing of the double-click, or leave it as it is.

I read the message below
"https://forums.adafruit.com/viewtopic.php?f=52&t=181096&p=887696&hilit=neotrinkey#p887696"

and confirmed the my WO number.

W12474-A
W12675-A
(I'm not sure which bag contained the broken Neo Trinkey)

Is W12675-A a batch of defective products?
"https://forums.adafruit.com/viewtopic.php?f=52&t=180448&p=879325&hilit=neotrinkey#p879325"

I'm trying to buy more than 100 Neo Trinkeys. At that time, it would be very troublesome if a defective batch product was sent.

Is the replacement of the defective product and the shipping fee guaranteed? (I live in Tokyo Japan)

I love adafruit products. Thank you.

Narrative_Lab
 
Posts: 2
Joined: Sun Oct 24, 2021 8:20 am

Re: Neo Trinkey do not blink.

by mikeysklar on Tue Oct 26, 2021 4:19 pm

I apologize for the inconvenience. I have seen other posts about issues with the W12675-A. I'm not sure if is a bootloader issue or hardare, but we can replace your unit. Include your order# and link to this forum thread for proof of troubleshooting.

Please send an e-mail to support@adafruit.com requesting a test good Neo Trinkey replacement.

The RMAs going out have been reported as fine so I think this was a brief issue you should not encounter again on your large order.

mikeysklar
 
Posts: 6246
Joined: Mon Aug 01, 2016 8:10 pm

Re: Neo Trinkey do not blink.

by Narrative_Lab on Sat Oct 30, 2021 9:46 am

Thanks for the reply.

Do you think it is possible to write Arduino sketche to multiple NeoTrinkeys from the same single PC?
Of course, I will connect only one NeoTrinkey to single PC at a time.

Since I purchased these two NeoTrinkeys through a different store in Japan, I do not intend to have them replaced.
I would like to purchase directly from you, as I would like to have a replacement guarantee for large orders.

Is there anything I should be aware of when ordering from Japan?

Narrative_Lab
 
Posts: 2
Joined: Sun Oct 24, 2021 8:20 am

Re: Neo Trinkey do not blink.

by mikeysklar on Mon Nov 01, 2021 1:38 pm

Yes, you should be able to write multiple Arduino sketches to multiple NeoTrinkeys from the same PC. Each Trinkey will show up with its own USB COM port.

Generally the only concern with ordering from us directly from another country is customs delays and overall shipping time. Otherwise there should not be any issue.

mikeysklar
 
Posts: 6246
Joined: Mon Aug 01, 2016 8:10 pm

Please be positive and constructive with your questions and comments.