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PyRuler not showing up as drive letter
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Please be positive and constructive with your questions and comments.

PyRuler not showing up as drive letter

by sixjays1985 on Fri Aug 16, 2019 9:19 am

I just received my PyRuler and when I plugged it in, the green light turned on next to the USB connector but nothing happens in Windows Explorer. No other lights on the ruler turn on like I see in various photos. I tried multiple different USB cables and on three computers with the same result.
Thanks for you help.

sixjays1985
 
Posts: 14
Joined: Mon Apr 30, 2012 8:34 am

Re: PyRuler not showing up as drive letter

by adafruit_support_mike on Fri Aug 16, 2019 11:55 pm

Verify your USB cables by using them to connect some other, known-working device to the computer.

There's a plague of charge-only cables out there with USB connectors at both ends, but no wires for the data signals. We see people get caught by them every day, and it's become normal for people to say they had to try three or four cables before finding on that actually made a data connection.

Just swapping one unverified cable for another doesn't have any diagnostic value. You need the true positive of a working data connection to rule out the false negative of a charge-only cable.

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Re: PyRuler not showing up as drive letter

by sixjays1985 on Tue Aug 20, 2019 8:02 am

Good point. I just received the 2-Eyed M4sk (product 4343) and got that to work with my USB cable so then I plugged it into the PyRuler but nothing happens.
Thanks.

sixjays1985
 
Posts: 14
Joined: Mon Apr 30, 2012 8:34 am

Re: PyRuler not showing up as drive letter

by adafruit_support_mike on Wed Aug 21, 2019 12:03 am

Thank you.

Does the red LED on the PyRuler pulse when you double-click the reset button?

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Re: PyRuler not showing up as drive letter

by sixjays1985 on Wed Aug 21, 2019 1:06 pm

Nothing happens when I double-click the reset button. The green light net to the USB connector is the only one on.
Thanks.

sixjays1985
 
Posts: 14
Joined: Mon Apr 30, 2012 8:34 am

Re: PyRuler not showing up as drive letter

by adafruit_support_mike on Thu Aug 22, 2019 1:06 am

That confirms a problem with the bootloader, thank you.

Send a note containing a link to this page and your order number to support@adafruit.com. The folks there will get you a replacement PyRuler.

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Joined: Thu Feb 11, 2010 2:51 pm

Please be positive and constructive with your questions and comments.