New Neo Trinkey Dead?
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
- adafruit_support_carter
- Posts: 29483
- Joined: Tue Nov 29, 2016 2:45 pm
Re: New Neo Trinkey Dead?
Just to check - did you try wiggling the Trinkey around in the USB connector? The exposed bare-edge design can sometimes be tricky to get good connection. You should see something on the NeoPixels with just power though.
- adafruit_support_carter
- Posts: 29483
- Joined: Tue Nov 29, 2016 2:45 pm
Re: New Neo Trinkey Dead?
OK, thanks for trying. Yah, let's just replace it. Send an email to [email protected] with a link to this thread and your order number and they can send you a replacement Neo Trinkey.
- adafruit2
- Posts: 22200
- Joined: Fri Mar 11, 2005 7:36 pm
Re: New Neo Trinkey Dead?
can you post a pic of how its plugged into your comptuer? nobody else has had this issue so its a bit mysterious.
- adafruit2
- Posts: 22200
- Joined: Fri Mar 11, 2005 7:36 pm
Re: New Neo Trinkey Dead?
ok it is quite unusual - please email support@adafruit and ask for a tested-good neotrinkey and RMA FORPHIL label (if you are in the USA)
- jim_st
- Posts: 15
- Joined: Thu Apr 23, 2015 4:03 am
Re: New Neo Trinkey Dead?
I have a dud as well. No lights.
I was instructed by support@adafruit to ask here about the defective part. I've tried it on multiple devices. Also all the other parts of my orders worked in those USB ports.
Can you help
Thanks
Jim
I was instructed by support@adafruit to ask here about the defective part. I've tried it on multiple devices. Also all the other parts of my orders worked in those USB ports.
Can you help
Thanks
Jim
- Attachments
-
- 2021-06-29 22.19.41-2.png (585.95 KiB) Viewed 275 times
- aldrond
- Posts: 1
- Joined: Wed Jul 07, 2021 7:22 am
Re: New Neo Trinkey Dead?
Same here, dead neotrinkey. PiHut are refusing to deal with me and told me to come here.
Seems like you've got a defective batch of these.
Seems like you've got a defective batch of these.
Please be positive and constructive with your questions and comments.