New Neo Trinkey Dead?

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adafruit_support_carter
 
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Re: New Neo Trinkey Dead?

Post by adafruit_support_carter »

Just to check - did you try wiggling the Trinkey around in the USB connector? The exposed bare-edge design can sometimes be tricky to get good connection. You should see something on the NeoPixels with just power though.

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adafruit_support_carter
 
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Re: New Neo Trinkey Dead?

Post by adafruit_support_carter »

OK, thanks for trying. Yah, let's just replace it. Send an email to [email protected] with a link to this thread and your order number and they can send you a replacement Neo Trinkey.

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adafruit2
 
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Re: New Neo Trinkey Dead?

Post by adafruit2 »

can you post a pic of how its plugged into your comptuer? nobody else has had this issue so its a bit mysterious.

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adafruit2
 
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Re: New Neo Trinkey Dead?

Post by adafruit2 »

ok it is quite unusual - please email support@adafruit and ask for a tested-good neotrinkey and RMA FORPHIL label (if you are in the USA)

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jim_st
 
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Re: New Neo Trinkey Dead?

Post by jim_st »

I have a dud as well. No lights.

I was instructed by support@adafruit to ask here about the defective part. I've tried it on multiple devices. Also all the other parts of my orders worked in those USB ports.

Can you help
Thanks
Jim
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aldrond
 
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Re: New Neo Trinkey Dead?

Post by aldrond »

Same here, dead neotrinkey. PiHut are refusing to deal with me and told me to come here.

Seems like you've got a defective batch of these.

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