Hello!
I am having trouble getting started with my new Neo Trinkey. I have tried two computers, both USB2 and USB3 ports, Windows and Linux, and a USB extension cable. On Linux nothing appears in lsusb. I cannot get it to light up at all. Double pressing the reset button doesn't do anything. I made sure the USB ports and extension cable work fine with other devices. Wiggling the board in the port also doesn't work.
I also ordered a Feather M0 Proto, Trinket M0, and QT Py M0 in the same order and these are all working as expected.
Thanks!
Perry
DOA NeoTrinkey?
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- adafruit2
- Posts: 22148
- Joined: Fri Mar 11, 2005 7:36 pm
Re: DOA NeoTrinkey?
@da do you have the pink baggie it came in? if so can you post a pic of the WO number (starts with W, underneath the barcode)
- ShakespeareGeek
- Posts: 7
- Joined: Tue Jul 13, 2021 12:55 pm
Re: DOA NeoTrinkey?
I'm not the original poster but I'd like to jump in if I could because I was about to post the exact same question. My Trinkey arrived last night, and I can't get it to acknowledge signs of life at all. Tried it on multiple computers. Nothing lights up. Tried double clicking the button to go into bootloader mode to get the green lights, nothing. Nothing shows up in the ports for the IDE, either.
The bag mine came in says W12675-A.
Thank you!
The bag mine came in says W12675-A.
Thank you!
-
- Posts: 10
- Joined: Thu Dec 10, 2015 8:13 pm
Re: DOA NeoTrinkey?
Sorry for the late response! It says "W12675-A." Here is a photo of the bag:
-
- Posts: 10
- Joined: Thu Dec 10, 2015 8:13 pm
Re: DOA NeoTrinkey?
Hello,
Just checking in on this request.
Thanks,
Perry
Just checking in on this request.
Thanks,
Perry
- chuck_untulis
- Posts: 127
- Joined: Mon Jun 20, 2011 11:54 pm
Re: DOA NeoTrinkey?
I also have a DOA Neo Trinkey W12675-A. I too have tried it on two Windows 10 systems and nothing happens. The systems do not see it as a CIRCUITPY device nor a USB device. I have touched the reset button once and twice, but still nothing.
How do I get a replacement?
Thanks
Chuck
I have a W13015-A RP2040 QT Trinkey that works on both systems.
How do I get a replacement?
Thanks
Chuck
I have a W13015-A RP2040 QT Trinkey that works on both systems.
- adafruit2
- Posts: 22148
- Joined: Fri Mar 11, 2005 7:36 pm
Re: DOA NeoTrinkey?
email support@adafruit with a link to this thread :)
Please be positive and constructive with your questions and comments.