Adafruit Neo Trinkey - SAMD21 USB Key with 4 NeoPixels DOA

Adafruit's tiny microcontroller platform. Please tell us which board you are using.
For CircuitPython issues, ask in the Adafruit CircuitPython forum.

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
User avatar
jliu70
 
Posts: 84
Joined: Wed Oct 21, 2020 9:27 pm

Adafruit Neo Trinkey - SAMD21 USB Key with 4 NeoPixels DOA

Post by jliu70 »

I had ordred two Adafruit Neo Trinkeys. One seems to work, but the second one seems to be DOA.

Here's the original order:
https://www.adafruit.com/index.php?main ... id=2584997

Sorry that it has taken so long but I finally gotten around to testing them out.

If possible, would we please start an RMA process?

Thanks,
Jeff

User avatar
dastels
 
Posts: 15608
Joined: Tue Oct 20, 2015 3:22 pm

Re: Adafruit Neo Trinkey - SAMD21 USB Key with 4 NeoPixels D

Post by dastels »

Yeah, they should behave identically.

Please email [email protected] with a link to this thread, your order number, and request the replacement of one Adafruit Neo Trinkey.

You might want to hold off until we settle the PyPortal issue to make it a single shipment.

Dave

User avatar
jliu70
 
Posts: 84
Joined: Wed Oct 21, 2020 9:27 pm

Re: Adafruit Neo Trinkey - SAMD21 USB Key with 4 NeoPixels D

Post by jliu70 »

Okay, I'll hold off until we determine the PyPortal issue.

Thanks,
Jeff

User avatar
jliu70
 
Posts: 84
Joined: Wed Oct 21, 2020 9:27 pm

Re: Adafruit Neo Trinkey - SAMD21 USB Key with 4 NeoPixels D

Post by jliu70 »

Since it seems like there could be a larger issue with the PyPortal, I'll start the replacement process for the the trinkey first.

Thanks again!

User avatar
dastels
 
Posts: 15608
Joined: Tue Oct 20, 2015 3:22 pm

Re: Adafruit Neo Trinkey - SAMD21 USB Key with 4 NeoPixels D

Post by dastels »

You bet.

Dave

User avatar
jliu70
 
Posts: 84
Joined: Wed Oct 21, 2020 9:27 pm

Re: Adafruit Neo Trinkey - SAMD21 USB Key with 4 NeoPixels D

Post by jliu70 »

FYI - I received the RMA trinket today and am happy to report it works just fine.

Locked
Please be positive and constructive with your questions and comments.

Return to “Trinket ATTiny, Trinket M0”