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WIFI & BLUETOOTH NOT WORKING - PI ZERO W
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WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by SID9999 on Sun May 02, 2021 8:24 pm

I recently purchased a Pi Zero W. Downloaded raspbian lite from official site.
WIFI and bluetooth are not working.
- sudo journalctl and saw a error (Failed to start Configure Bluetooth Modems connected by UART)
- sudo raspi-config - system options - S1 wirless LAN - no wireless interface found - there was an error running option S1 Wireless LAN
- Localisation Options - L4 - No wireless interface found - There was an error running option L4 WLAN Country

While also checking ifconfig wlan0
wlan0: error fetching interface information: Device no found

All in all I cannot set the country and also unable to see any wifi adapters. The board is defective.

Please advise.
Thanks
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SID9999
 
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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by adafruit_support_carter on Thu May 06, 2021 7:34 pm

Try starting over with the Raspbian Lite image. Then follow this process for editing files directly on the SD card to configure wifi:
https://learn.adafruit.com/raspberry-pi ... le-editing
Boot with that and see if it helps.

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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by SID9999 on Thu May 06, 2021 10:11 pm

I have tired the steps as mentioned but still no luck.

SID9999
 
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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by adafruit_support_carter on Fri May 07, 2021 5:43 pm

It looks like you are able to get into the Pi, since you were able to try those commands.

Can you paste the dmesg output here also. Might be something useful in there as to what's happening.

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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by SID9999 on Sat May 08, 2021 1:03 am

I followed the steps but I wasn't able to see any WIFI connection on my router, with that I was not able to SSH into Pi.

SID9999
 
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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by adafruit_support_carter on Mon May 10, 2021 11:00 am

How were you able to run these commands on the Pi?
- sudo journalctl and saw a error (Failed to start Configure Bluetooth Modems connected by UART)
- sudo raspi-config - system options - S1 wirless LAN - no wireless interface found - there was an error running option S1 Wireless LAN

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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by SID9999 on Mon May 10, 2021 4:37 pm

I borrowed a HDMI cable from my friend and plug that in, now I don't have access to that cable any more. Since HDMI cable is not mandatory and with all the instruction I would have successfully SSH in Pi that I am unable to do.

SID9999
 
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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by adafruit_support_carter on Tue May 11, 2021 10:28 am

OK, so no current way to get into the Pi other than via a network connection?

What country are you in?

What's the general setup of the wifi network you are trying to connect to? Is it an open network? Or does it require login (secured)? etc.

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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by SID9999 on Tue May 11, 2021 11:20 am

Location is US
Tried on open wifi and secured, no connection.

SID9999
 
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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by adafruit_support_carter on Tue May 11, 2021 11:29 am

Have you ever been able to connect another wifi enabled Pi to the network being attempted?

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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by SID9999 on Tue May 11, 2021 3:52 pm

Yes, I have a Pi 3 and it was connected successfully to my network.

SID9999
 
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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by adafruit_support_carter on Tue May 11, 2021 6:39 pm

OK, let's try a replacement Pi Zero W. There's a chance it could still be something with configuration. So please let us know if the replacement works when you get it and try it out.

Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a replacement Pi Zero W.

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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by SID9999 on Wed May 12, 2021 12:58 pm

Thank you, I will wait for it and will surely update you about it. Thank you once again.

SID9999
 
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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by SID9999 on Mon May 17, 2021 3:53 pm

I will provide with the update, but I have not received the replacement Pi Zero W in the mail.

SID9999
 
Posts: 9
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Re: WIFI & BLUETOOTH NOT WORKING - PI ZERO W

by SID9999 on Tue May 25, 2021 10:02 pm

Hello,

The replacement is working fine, I am able to connect WiFi and Bluetooth as required.

Thank you once again for the support.

SID9999
 
Posts: 9
Joined: Sun May 02, 2021 8:08 pm

Please be positive and constructive with your questions and comments.