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Billing Issue
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Billing Issue

by jdoscher on Thu Apr 25, 2019 4:38 pm

Hello,

I am on the monthly plan for IO+, and I'm charged monthly as you'd expect. I recently got an IO+ voucher for one year with an Adabox, and when I went to apply it to my account it did not update my end date, invoice, or anything at all to show the credit has been applied. How do I remedy this?

Thanks!
Jay

jdoscher
 
Posts: 121
Joined: Tue Jul 22, 2008 12:36 pm

Re: Billing Issue

by franklin97355 on Thu Apr 25, 2019 4:40 pm

I'll pass this on to customer support.

franklin97355
 
Posts: 20975
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Re: Billing Issue

by jdoscher on Thu Apr 25, 2019 4:41 pm

Nevermind, it took a few minutes to reflect it. All is good now!

jdoscher
 
Posts: 121
Joined: Tue Jul 22, 2008 12:36 pm

Please be positive and constructive with your questions and comments.