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Monthly Invoicing Document?
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Monthly Invoicing Document?

by mfennell on Mon Aug 05, 2019 4:34 pm

Our company has an IO account registered to one of our employees, but paid for using my company credit card.

How can I get a monthly invoice for the bill that shows the amount of the bill and what it is for? If I was sent an invoice automatically every time my card was dinged for the bill, I would save lots of time trying to track down an unsent invoice for our accounting department.

Thanks!

mfennell
 
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Re: Monthly Invoicing Document?

by adafruit_support_carter on Mon Aug 05, 2019 7:32 pm

That's probably a better question for support@adafruit.com. Send them email with the same question and hopefully they can help, or at least get you closer to an answer.

The forums are mainly for hardware/software technical troubleshooting.

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Re: Monthly Invoicing Document?

by mfennell on Tue Aug 06, 2019 11:47 am

Hello Mike,

Thanks for the note. Please use the Adfaruit IO forum (viewforum.php?f=56) or the "Send Feedback" link inside io.adafruit.com.

Thanks,
Adafruit Support,

mfennell
 
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Re: Monthly Invoicing Document?

by adafruit_support_carter on Tue Aug 06, 2019 12:19 pm

OK, sounds like they are wanting you to message the Adafruit IO peeps directly. Try that and if you don't hear back, respond here.

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Re: Monthly Invoicing Document?

by mfennell on Wed Aug 14, 2019 12:38 pm

What is the email address for the Adafruit IO billiing people?

This is the last email I received from Adafruit:

Hi Mike,

All IO support is handled in that forum, we are unable to generate invoices for that subscription. Where did find that old invoice? We do not see it in our email records.

Thanks,
Adafruit Support

mfennell
 
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Re: Monthly Invoicing Document?

by abachman on Wed Aug 14, 2019 1:00 pm

Hi mfennell,


You'll have to use the feedback form from inside your Adafruit IO account to contact IO billing support directly. The big reason is so that we have your user account when we're handling the support request. We cannot provide billing details for other accounts and we won't (for pretty obvious reasons) provide information in this forum.

You can use the "Contact Adafruit IO Support" button on https://io.adafruit.com/support when you're logged in or the "Send Feedback" link at the bottom of any page on the site to contact us.

Screen_Shot_2019-08-14_at_12_52_19_PM.png
Screen_Shot_2019-08-14_at_12_52_19_PM.png (260.22 KiB) Viewed 41 times



- adam b.

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Please be positive and constructive with your questions and comments.