Monthly Invoicing Document?

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mfennell
 
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Monthly Invoicing Document?

Post by mfennell »

Our company has an IO account registered to one of our employees, but paid for using my company credit card.

How can I get a monthly invoice for the bill that shows the amount of the bill and what it is for? If I was sent an invoice automatically every time my card was dinged for the bill, I would save lots of time trying to track down an unsent invoice for our accounting department.

Thanks!

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adafruit_support_carter
 
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Re: Monthly Invoicing Document?

Post by adafruit_support_carter »

That's probably a better question for [email protected]. Send them email with the same question and hopefully they can help, or at least get you closer to an answer.

The forums are mainly for hardware/software technical troubleshooting.

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mfennell
 
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Re: Monthly Invoicing Document?

Post by mfennell »

Hello Mike,

Thanks for the note. Please use the Adfaruit IO forum (viewforum.php?f=56) or the "Send Feedback" link inside io.adafruit.com.

Thanks,
Adafruit Support,

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adafruit_support_carter
 
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Re: Monthly Invoicing Document?

Post by adafruit_support_carter »

OK, sounds like they are wanting you to message the Adafruit IO peeps directly. Try that and if you don't hear back, respond here.

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mfennell
 
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Re: Monthly Invoicing Document?

Post by mfennell »

What is the email address for the Adafruit IO billiing people?

This is the last email I received from Adafruit:

Hi Mike,

All IO support is handled in that forum, we are unable to generate invoices for that subscription. Where did find that old invoice? We do not see it in our email records.

Thanks,
Adafruit Support

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abachman
 
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Re: Monthly Invoicing Document?

Post by abachman »

Hi mfennell,


You'll have to use the feedback form from inside your Adafruit IO account to contact IO billing support directly. The big reason is so that we have your user account when we're handling the support request. We cannot provide billing details for other accounts and we won't (for pretty obvious reasons) provide information in this forum.

You can use the "Contact Adafruit IO Support" button on https://io.adafruit.com/support when you're logged in or the "Send Feedback" link at the bottom of any page on the site to contact us.
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