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[SOLVED] Can't sign in and subscribe to IO+
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[SOLVED] Can't sign in and subscribe to IO+

by cstanke on Sat Sep 07, 2019 11:31 am

So the title says it all.

I am using Safari Version 12.1.2 on Mac OS X Version 10.14.6 (Mojave).

  1. I point my browser to https://io.adafruit.com/ and get the IO (marketing) front page.
  2. I click "Sign In" at the top-right of the page. There are some redirects and I'm dumped back to the IO front page.
  3. I click "Get Started for Free" at the top-right of the page. I am redirected to https://accounts.adafruit.com which shows my account settings and a red block at top that reads: "You are already signed in."
  4. I click "Save Settings" at the bottom of the page and asks me to "Confirm password to continue."
  5. I confirm my password and it goes back to the account settings page this time with a blue block at top that reads: "Account updated successfully."
  1. I point my browser to https://io.adafruit.com/ again and get the IO (marketing) front page.
  2. I click the "Sign Up Now" button at the bottom of the page in the "Power Up" block. I am redirected to https://accounts.adafruit.com which shows my account settings and a red block at top that reads: "You are already signed in."
  3. I close my browser and go do laundry because I can't subscribe to IO+!
I just wanted to get an API key and sign up for IO+.

How do I log into IO? Please don't ask me to use another browser.

cstanke
 
Posts: 40
Joined: Thu Jul 10, 2014 8:18 pm

Re: Can't sign in and subscribe to IO+

by cstanke on Sat Sep 07, 2019 8:33 pm

I decided to try one more time before I gave up for the day.

  1. I went to the Adafruit home https://www.adafruit.com and clicked on "Account" at the top right, and clicked "Sign Out" from the drop-down menu.
  2. That took me to the sign in page https://accounts.adafruit.com/users/sign_in but I didn't sign in there. Instead, I clicked the "IO" link near the top-left of the page. That took me to https://io.adafruit.com and from there I clicked "Get Started for Free" at the top-right of the page. That took me to the sign up page https://accounts.adafruit.com/users/sign_up where I clicked the "Sign In" button under the text HAVE AN ADAFRUIT ACCOUNT? at the bottom of the page.
  3. That took me back to the sign in page https://accounts.adafruit.com/users/sign_in where I entered my Adafruit account email and password and clicked "Sign In"
  4. That signed me into the account page https://accounts.adafruit.com and left me there so I clicked on "IO" at the top of the page.
  5. This took me back to the IO page https://io.adafruit.com where I clicked "Sign In" and experienced the same behavior as my first post described.

I thought maybe I should contact Adafruit directly but first I downloaded Firefox (to my chagrin) and tried everything from my first post and this post. Different browser, same behavior. So, on the IO front page, I clicked on "Get Help" at the bottom of the page.

  1. That took me to the support page https://io.adafruit.com/support where I clicked the big blue block labeled "Contact Adafruit IO Support" which popped up a dialog.
  2. In the "Adafruit IO Feedback" dialog, I selected the radio button "There is an issue with Adafruit IO. Something is broken!" then I clicked the "Continue" button.
  3. The dialog box changed to contain some text and a big blue "Sign In" button with I clicked. It did nothing.
  4. Since it did nothing, I clicked it around 27 more times (because that's what you do when a button does nothing) and it still did nothing.
  5. Finally, I gave up and clicked the "Close" button at the bottom-right of the dialog box. That closed the dialog.
  6. From there, I clicked on the "Visit Adafruit IO Forums" button and posted a new comment to my own post (this one).

Adafruit, I think I love you. I buy lots of stuff from you. I subscribe to AdaBox. But, I swear (and maybe it's not you, but me), every time I want to get started on a project, and have to use Adafruit software to get it done, I quickly run aground. Then, I spend an inordinate amount of time hunting down the problem when I had really just wanted to work on my project. You're a lot like Linux in this way.

I feel sometimes we're fated to meet at the wrong times. In this case, I just wanted to start using IO because your instructions said to. I'm sad. I'm going to go off and be by myself for a while.

cstanke
 
Posts: 40
Joined: Thu Jul 10, 2014 8:18 pm

Re: Can't sign in and subscribe to IO+

by cstanke on Mon Sep 09, 2019 10:29 am

Still not working as of this morning (9-Sep 10:20am ET). I tried Safari on macOS, Safari on iOS, and Firefox on macOS.

‘Tis a shame though, since I was about to impulse buy a subscription to the IO+ service and am now reconsidering that.

cstanke
 
Posts: 40
Joined: Thu Jul 10, 2014 8:18 pm

Re: Can't sign in and subscribe to IO+

by abachman on Mon Sep 09, 2019 11:14 am

Hi cstanke,


Sorry you had a frustrating weekend :(

Our records show you've had an Adafruit IO account since 2015, which pre-dates a lot of current features. IO user records are created when someone with an Adafruit account (which you have) visits IO for the first time. For you to have one since 2015 meant you might've come through our old beta invite system? Bottom line, you wouldn't ever have to use the "Get Started" button. That's exclusively for people with no Adafruit account or who want to create a new Adafruit account.

I also noticed your IO account has none of the metadata associated with it that we'd expect from a current account. I've regenerated your IO account and you might be able to log in now. Honestly can't say for sure since this is a new issue and difficult to reproduce.

Regarding signing up for IO+, you can try out almost all of IO without signing up for Plus. A paid subscription is not required to use IO, that's definitely not connected to your problems.


- adam b.

abachman
 
Posts: 340
Joined: Mon Feb 01, 2010 12:48 pm

Re: Can't sign in and subscribe to IO+

by cstanke on Mon Sep 09, 2019 11:30 am

Thank you for the kind response and your time and effort diagnosing my problem @abachman.

Indeed, I am now able to get in and see everything at the IO https://io.adafruit.com site. As soon as I have time, I'll see if IoT thingies can connect ok too. I'm guessing it won't be a problem now.

I still plan on getting an IO+ subscription, FWIW.

cstanke
 
Posts: 40
Joined: Thu Jul 10, 2014 8:18 pm

Re: [SOLVED} Can't sign in and subscribe to IO+

by rootbear on Mon Sep 09, 2019 6:55 pm

I am having the exact same problems that cstanke had. Can you do the same thing to my account that you did to his? When I try to access IO with my existing account, I just get dumped back the the default screen. I want to sign up for IO so I can do things with my PyPortal.

rootbear
 
Posts: 5
Joined: Tue Aug 30, 2011 2:38 pm

Re: [SOLVED} Can't sign in and subscribe to IO+

by rootbear on Wed Sep 11, 2019 2:59 pm

Woot! It works now, thanks.

rootbear
 
Posts: 5
Joined: Tue Aug 30, 2011 2:38 pm

Re: [SOLVED} Can't sign in and subscribe to IO+

by info_c4it on Fri Sep 13, 2019 5:08 pm

I have the same problem.
Can not acces the page.
How to reset?

info_c4it
 
Posts: 1
Joined: Fri Sep 13, 2019 4:14 pm

Re: [SOLVED} Can't sign in and subscribe to IO+

by abachman on Sat Sep 14, 2019 1:56 pm

We've fixed a persistent issue that was keeping accounts without data out of IO. Can you try signing in again, please?


- adam b.

abachman
 
Posts: 340
Joined: Mon Feb 01, 2010 12:48 pm

Please be positive and constructive with your questions and comments.