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Change Adafruit IO Account Ownership
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Change Adafruit IO Account Ownership

by jhallas on Mon Oct 07, 2019 1:56 pm

We have an Adafruit IO account that was set up by a former coworker. It was billed to my credit card, but registered to his name and email.

The payments to the account have expired, and it has been downgraded to a free account. Event though he is no longer at our company, we would like to start using this account again.

How do I reconfigure the account so that it at a minimum has my email address in it? One hitch is that I am already registered with Adafruit, so when I try to change the email address to my email address, I get the error message that the email address already has been taken.

Thanks!

jhallas
 
Posts: 3
Joined: Mon Oct 07, 2019 1:44 pm

Re: Change Adafruit IO Account Ownership

by brubell on Tue Oct 08, 2019 10:08 am

Since this issue is specific to your account credentials and billing -

Could you navigate to http://io.adafruit.com/feedback and click Contact Adafruit IO Support:

io_support_click.png
io_support_click.png (102.71 KiB) Viewed 22 times


Then, click "I have a question about Adafruit IO+ or Adafruit IO payments", and fill out the form there with the information from this thread. We'll be able to solve this issue better from there.

- brent r.

brubell
 
Posts: 528
Joined: Fri Jul 17, 2015 10:33 pm

Please be positive and constructive with your questions and comments.