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How to re enable disabled feeds?
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How to re enable disabled feeds?

by jhallas on Tue Oct 08, 2019 4:01 pm

Our company has an IO+ account that was downgraded because we forgot to pay a bill.
During the downgrade all but 10 of our adafruit.io feeds were disabled.
We have since upgraded back to IO+ but our feeds are still disabled.

How can we re-enable the feeds? Is this something adafruit must do?

Thanks for your help.

jhallas
 
Posts: 3
Joined: Mon Oct 07, 2019 1:44 pm

Re: How to re enable disabled feeds?

by abachman on Tue Oct 08, 2019 4:18 pm

Hi jhallas,


Yes, we would be happy to reactivate them, but it is a manual process.

You can use the "Contact Adafruit IO Support" button at https://io.adafruit.com/feedback and pick the "I have a question about Adafruit IO+ or Adafruit IO payments" option to get in touch with us directly with the account username.


- Adam B.

abachman
 
Posts: 348
Joined: Mon Feb 01, 2010 12:48 pm

Re: How to re enable disabled feeds?

by jhallas on Tue Oct 08, 2019 4:33 pm

Thanks for your help.

I've contacted adafuit.io support.

jhallas
 
Posts: 3
Joined: Mon Oct 07, 2019 1:44 pm

Please be positive and constructive with your questions and comments.