Poor online continous service
Moderators: adafruit_support_bill, adafruit
Forum rules
If you're posting code, please make sure your code does not include your Adafruit IO Active Key or WiFi network credentials.
If you're posting code, please make sure your code does not include your Adafruit IO Active Key or WiFi network credentials.
-
- Posts: 7
- Joined: Fri Nov 27, 2020 3:42 pm
Poor online continous service
I have been working on this server and first I supposed that it is a very reliable server. Now, after several times of testing, I understood that it is a very crapy service. Even I paid $50 and still, it shuts down my connections. I am 100% sure nothing is wrong on my side and WiFi works perfectly.
- brubell
- Learn User Page
- Posts: 2010
- Joined: Fri Jul 17, 2015 10:33 pm
Re: Poor online continous service
Hi raminsoltanzr,
I do understand that IoT projects can be frustrating and I'm sorry to hear that you're having issues with your project.
Adafruit IO has had no reported downtime. You can check this for yourself over at https://www.adafruitstatus.com.
Could you please post the exact issue you are having, in as much detail as possible, so I can work through it with you?
I do understand that IoT projects can be frustrating and I'm sorry to hear that you're having issues with your project.
Adafruit IO has had no reported downtime. You can check this for yourself over at https://www.adafruitstatus.com.
Could you please post the exact issue you are having, in as much detail as possible, so I can work through it with you?
-
- Posts: 7
- Joined: Fri Nov 27, 2020 3:42 pm
Re: Poor online continous service
I am monitoring some parameters and every 3 seconds send around 10 data on the portal. It only lasts for 9 hours and after that, the portal kicks out my device! I want to have my device always alive and no interruption between data. What is your advice?
Thanks
Thanks
- brubell
- Learn User Page
- Posts: 2010
- Joined: Fri Jul 17, 2015 10:33 pm
Re: Poor online continous service
I checked the plan associated with your account, it should be able to send at this data rate.It only lasts for 9 hours and after that, the portal kicks out my device!
What hardware (board/device) are you using?
Which libraries are you using to connect to Adafruit IO?
-
- Posts: 7
- Joined: Fri Nov 27, 2020 3:42 pm
Re: Poor online continous service
Thanks for your response. I am using Wipy 3.0 (from pycom series based on ESP32 microcontrollers)
This is the "info" part of the MQTT that I am using. It seems like it is version 1 (I am not sure tho):
#!/usr/bin/env python
#
# Copyright (c) 2019, Pycom Limited.
#
# This software is licensed under the GNU GPL version 3 or any
# later version, with permitted additional terms. For more information
# see the Pycom Licence v1.0 document supplied with this file, or
# available at https://www.pycom.io/opensource/licensing
#
This is the "info" part of the MQTT that I am using. It seems like it is version 1 (I am not sure tho):
#!/usr/bin/env python
#
# Copyright (c) 2019, Pycom Limited.
#
# This software is licensed under the GNU GPL version 3 or any
# later version, with permitted additional terms. For more information
# see the Pycom Licence v1.0 document supplied with this file, or
# available at https://www.pycom.io/opensource/licensing
#
-
- Posts: 7
- Joined: Fri Nov 27, 2020 3:42 pm
Re: Poor online continous service
This is the library that I am using (from pycom)
https://github.com/pycom/pycom-librarie ... tt/mqtt.py
https://github.com/pycom/pycom-librarie ... tt/mqtt.py
- brubell
- Learn User Page
- Posts: 2010
- Joined: Fri Jul 17, 2015 10:33 pm
Re: Poor online continous service
This library should be OK - could you please post the code running on your device? Please make sure your code does not include your Adafruit IO Active Key or WiFi network credentials.This is the library that I am using (from pycom)
-
- Posts: 7
- Joined: Fri Nov 27, 2020 3:42 pm
Re: Poor online continous service
Is it possible that I send them privetly? The code belongs to company and unfortunately, I cannot share it in public. Also, I wrote an OO based code and it is not just one piece of code that I can simpily post it here.
- brubell
- Learn User Page
- Posts: 2010
- Joined: Fri Jul 17, 2015 10:33 pm
Re: Poor online continous service
Sure, submit on https://io.adafruit.com/feedback and include a link to this thread so I know what the ticket is in reference toraminsoltanzr wrote:Is it possible that I send them privetly? The code belongs to company and unfortunately, I cannot share it in public. Also, I wrote an OO based code and it is not just one piece of code that I can simpily post it here.
-
- Posts: 7
- Joined: Fri Nov 27, 2020 3:42 pm
Re: Poor online continous service
Hi
I sent my code on the feedback but I have not heard back from you yet. I appreciate if you help me to have robust communication for an important test. It is very important for me to have a persistent connection and if you think your server cannot handle it, please let me know as soon as possible that I can find another solution.
Thanks
I sent my code on the feedback but I have not heard back from you yet. I appreciate if you help me to have robust communication for an important test. It is very important for me to have a persistent connection and if you think your server cannot handle it, please let me know as soon as possible that I can find another solution.
Thanks
Forum rules
If you're posting code, please make sure your code does not include your Adafruit IO Active Key or WiFi network credentials.
If you're posting code, please make sure your code does not include your Adafruit IO Active Key or WiFi network credentials.