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Throttling error after updating to 200 PPM
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Throttling error after updating to 200 PPM

by rinsxi on Fri Mar 05, 2021 3:30 pm

I updated my PPM to 200 and I'm still getting a throttling error if I exceed 110ish PPM. Whats the deal? I just paid a lot of money for something that doesn't work. is the upgrade to 200 PPM instantaneous or do I have to wait a couple of days? And if it doesn't work, how do I get my refund??

Rin

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Re: Throttling error after updating to 200 PPM

by jwcooper on Fri Mar 05, 2021 5:30 pm

Hey Rin,

Are you using the HTTP API or MQTT?

Some more details will help us track this down. Apologies for the issues you're running into.

Also, feel free to email iosupport@adafruit.com, if you want to provide more detailed information there.

Thanks!

Justin

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Re: Throttling error after updating to 200 PPM

by rinsxi on Sat Mar 06, 2021 3:04 pm

I'm using the HTTP API.

rinsxi
 
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Re: Throttling error after updating to 200 PPM

by jwcooper on Sun Mar 07, 2021 11:19 am

We're looking into this.

If you have any further details, that would help. Any specific error messages (we have multiple layers of throttles you could be running into, and the specific throttle error message could narrow down which one you're hitting).

At one point, we did increase a global throttle rate for another user that had 300ppm+, so I'm surprised there is one you're running into at 110ppm.

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Re: Throttling error after updating to 200 PPM

by jwcooper on Sun Mar 07, 2021 11:26 am

Moving this to io support email.

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